Client Navigator - Level II

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Duties & Responsibilities

Purpose:

Under general direction, with latitude for independent initiative and judgement, plans and directs the day-to-day operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.

Examples of Typical Tasks:
1. Greets clients and identifies services required to facilitate their flow throughout the health care setting.
2. Directs clients to appropriate personnel or area.
3. Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
4. Provides clear and accurate answers to questions regarding services provided at the health care setting.
5. Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
6. Maintains wheel chair availability at all times.
7. Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
8. Maintains coverage of assigned work area at all times.
9. Maintains client confidentiality.
10. Maintains records.
11. Supervises, plans, coordinates, monitors and trains staff.
12. Troubleshoots concerns with clients, traffic flows and computers.
13. Prepares reports, analyze data and recommends changes to enhance client relations and flow of traffic within the health care setting.
14. Assists in the development and distribution of informational materials.
15. Maintains listings of events, meetings and workshops.
16. May distribute visitor passes and answer questions regarding patients' status in accordance with policies and procedures established by the health care setting.
17. May explain policies and procedures to clients.
18. May retrieve information from computer system or staff.
19. May file, type, use personnel computers, and answer phones.
20. May escort clients.
21. May provide interpreting services for clients with visual, auditory or limited English proficiency needs.
22. May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-In-House Census.
23. May review client information for accuracy.
24. May collect, evaluate and prepare reports.

Minimum Qualifications
1. High school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization; and
2. Two (2) years of full-time customer service experience; one (1) year of which must have been in an administrative and/or supervisory capacity.

Department Preferences

• Competence in Epic Cadence, Omnipro, EPACES, insurance portals and Q-med (review MD history) functions is necessary.

• Exceptional customer service skills required.

• Good organizational and time management skills required.

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.