Clinical Coordinator, Transitional Housing

Reporting to the Assistant Program Director, Transitional Housing the Clinical Coordinator, Transitional Housing supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.
The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervise a team of Case Managers
Provide regular, structured supervision meetings for direct reports
Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
Development and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Interview and assess potential clients
Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Assess and evaluate client functioning
Supervise and conduct case conferences
Coordinate delivery of care with multiple service providers, particularly outreach teams.
Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness
Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
Perform other duties as assigned

MINIMUM QUALIFICATIONS:

NYS Licensed Masters Social Worker (LMSW) required. Must obtain LMSW within first six months of employment
Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients

Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
Bilingual preferred