Residential Specialist

Min

USD $34,548.80/Yr.

USD $35,000.00/Yr.

TITLE:

Residential Specialist

DIVISION/ DEPARTMENT:

HS / Homeless Services – St. John’s

REPORTS TO:

Shift Supervisor

SUPERVISES:

None

FLSA:

Non‑Exempt

JOB CODE/FAMILY:

RESPL / Program Support

At S:

US, we are committed to a better New York with opportunities for all. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person‑centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year, and at times function independently using your judgement to guarantee the safety of the people we serve and the building.

The ideal candidate will be a person of character with humility and integrity and can communicate skillfully with empathy and honesty.

• Conduct regular scheduled rounds to ensure safety and residents’ wellbeing
• Enter activity log information and shift notes in a timely and accurate manner; complete necessary admissions paperwork
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral
• Meet with Shift Supervisor for individual and group supervision
• Plan, implement and/or research self‑care and other social activities for residents
• Conduct Resident Support groups
• Meet with case managers on a regular basis to assist in assigned tasks
• Provide initial orientation to program
• Provide administrative support in areas of office coverage, telephone and clerical work, food services
• Understand and follow emergency procedures, including fire drills
• Perform other duties as assigned by Shift Supervisor and Program Director; attend job‑related trainings and agency meetings as necessary
• Provide meal coordination

REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE

• Associate Degree in Human Services or high diploma/GED with 3+ years’ social service experience
• F‑02 certification
• Security license is mandatory but may be obtained within 6 months if hired
• Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens into your work with the people we serve
• Use neutral and non‑judgmental language when responding to the needs and requests of residents
• Must be flexible with schedule as needed
• Ability to maintain professional maturity during crisis
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with disenfranchised communities including those who identify as LGBQT, HIV/AIDS‑affected, the elderly and individuals with mental health and developmental disabilities

PREFERRED QUALIFICATIONS & SKILLS

• Effective written and oral communication skills
• Proficiency with computer‑based programs, typing skills
• Must be able to lift up to 15 lbs.
• F80
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bilingual communication preferred
• Food Handler license preferred

• Effective Communication: Uses clear concise language to provide timely and accurate written and oral communication; can exchange information and thoughts as appropriate to all levels of staffing.
• Critical Thinking: Processes the key factors of critical thinking such as analysis, interpretation, explanation, self‑regulation, open‑mindedness, and problem solving. Has the ability to think clearly and rationally, engage in reflective and independent thinking when making decisions.
• Flexibility: Demonstrates the ability to adapt to changing circumstances and adjust approaches and responses to address change‑related challenges.
• Teamwork: Ability to be part of and sometimes lead and direct a cohesive team.
• Role Model: Demonstrates the following qualities:

• Integrity: Follows agency policies and procedures, knows the rules and adheres to them.
• Persistence: Does not abandon tasks when times are tough.
• Positivity: Does not overreact or get easily overwhelmed.
• Respect: Always shows respect for all individuals; it is paramount in every situation.
• Accountability: Takes responsibility…