Associate Director, Quality Assurance

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NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally‑sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States.

Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

• Purpose of the Position
  :
  Responsible for supporting and assisting with the implementation of the hospital’s Quality and Patient Safety Program. Monitor performance improvement activities across departments. Ensure alignment with regulatory and accreditation standards (Joint Commission, CMS, DOH and other regulatory bodies). Serves as a principal Assistant to the Chief Quality Officer of the facility and exercises initiative in the administrative direction and coordination of major activities and functions of the facility as it relates to Quality, Safety and Performance Improvement.
• Project Lifecycle Management
  • Coordinate and manage specific quality and safety improvement projects from start to finish, including planning, execution, and delivery of project outcomes and supporting sustainability.
  • Develop and implement operational processes, templates, and procedures that support project activities related to quality and safety initiatives.
  • Ensure that project objectives and development are aligned with the hospital's strategic goals and quality priorities.
  • Manage the gathering of data and preparation of key reports, including the Quality Assurance Performance Improvement (QAPI) report to the Board of Governors (Board Report), providing updates on project progress and outcomes.
  • Manage the preparation and organization of hospital-wide quality meetings (HWQAPI), coordinating agendas, materials, and data relevant to quality and safety initiatives.
• Project/Program Execution
  • Utilize project management methodologies to ensure that specific quality and safety projects are organized, planned, and executed efficiently.
  • Develop contingency plans for addressing potential delays or obstacles to ensure project success.
  • Work proactively to anticipate challenges and ensure smooth project delivery.
  • Monitor the day‑to‑day activities of PI and quality projects, ensuring timely completion of deliverables and resolving issues as they arise.
  • Maintain regular communication with stakeholders to keep them informed of project progress, milestones, and challenges.
• Collaboration with Key Stakeholders
  • Work with departmental leaders, clinical and non‑clinical teams, and other key stakeholders to define and refine project objectives, timelines, and resource allocation for each quality and safety project.
  • Coordinate project tasks across various teams to ensure that each department is aligned with the project’s goals and timelines.
  • Facilitate communication between internal teams and external partners to ensure projects are delivered smoothly and successfully.
• Support for Operational Improvements
  • Focus on delivering targeted improvements within specific areas of quality and safety, such as clinical processes, patient safety, and workflow efficiencies.
  • D…