QA Coordinator; Retirement Services

Position: QA Coordinator (Retirement Services)
Job Code
399

Department Name
Retirement Services

Reports To
Assistant Director, QA & Staff Development

FLSA Status
Exempt

Union Code
N/A

Management
No

About Us:

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values:
Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members:

Job Summary:

Under the supervision of the Assistant Director, Quality Assurance & Staff Development, the Quality Assurance Coordinator in Retirement Services performs a variety of tasks associated with analyzing, testing and evaluating financial pension calculations and procedures to assure operational and legal compliance requirements are met. The position also provides oversight to adherence of best practices, maintain data integrity, and strengthen operational excellence across all 32BJ pension funds.

Essential Duties and Responsibilities:

• Daily audit of pension applications and calculations, including pension projections using actuarial assumptions outlined in Plan documents.

• Ensure ERISA, DOL and IRS compliance in benefit calculations and handling of pension applications.

• Ensure actuarial standards are implemented and followed by staff for all financial calculations, as prescribed by consulting actuaries.

• Enforce department standards for accuracy and timeliness in pension calculations.

• Assist in review of data accuracy for actuarial valuation data files.

• Daily audit of death benefit applications and awards.

• Review of pension communications for accuracy as sent to members.

• Communicate to team members regarding plan rules and best practice initiatives and changes.

• Research and respond to participant escalations.

• Provide timely feedback regarding performance and training needs of team members to RS Director.

• Prepare feedback of QA findings and work on development plans with supervisory staff.

• Daily audit of death benefit applications and awards.

• Assist in designing workflows and checklists to standardize processes and minimize risk.

• Conduct testing system enhancements for compliance to Plan rules.

• Perform other relevant, related, or pertinent work duties as requested or assigned by management.

Qualifications (Competencies):

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Minimum of 4 years of pension/defined benefit calculation or actuarial experience.
• Excellent analytical skills
• Excellent communication skills - verbal and written
• Ability to coordinate and work on multiple projects at once
• Knowledge of Microsoft Excel, Outlook and Word
• Knowledge of Dynamics and V3locity preferred
• Some pension knowledge

Soft Skills (Interpersonal Skills):

• Ability to work independently as well as work as a member of a team;

• Extremely…