Supervisor, Retirement Analysts

Job Code
N2125RS

Department Name
Retirement Services

Reports To
Manager, Retirement Services

FLSA Status
Exempt

Union Code
N/A

Management
Yes

About Us:

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values:
Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members:

Job Summary:

Under the supervision of the Manager, Retirement Services, the Supervisor, Retirement Analysts oversees the day-to-day administration of the department's pension plans by the Analyst staff. This includes the supervision and allocation of work to the staff, mentoring and training the staff on the administration of the pension plans, reviewing staff work, and providing direct member support as needed.

Essential Duties and Responsibilities:

• Provide supervision to the pension Analyst team; assign and monitor staff workload, ensure backup coverage, and track deliverables and due dates.

• Provide instruction and guidance on attendance expectations and work performance requirements.

• Ensure that QA standards are met in regard to pension application processing and department Service Level Agreements (SLAs).

• Provide feedback and coaching to staff regarding member communications and pension application processing.

• Prioritize team assignments and shift resources as needed.

• Supervise the annual Required Minimum Distribution (RMD) process for active members and RMD recalculations, including member communications.

• Collaborate with the CARE Team to track appointments and other operational needs.

• Draft and/or review complex member communications.

• Work directly with Fund professionals such as the Fund Actuary and Independent Auditors in providing information necessary in completing the annual valuation and plan audits.

• Internal liaison with Member Services (call center), the Executive Office, and the Union regarding member escalations and pension concerns.

• Review and update member letters to adhere with the Fund's style guidelines and Fund Counsel/Compliance approval.

• Assist Manager, Retirement Services in any necessary preparation for Trustee meetings.

• Maintain accurate documentation, including Standard Operating Procedures (SOPs), desk guides, and other applicable department workflow charts.

• Help identify operational errors using approved corrective methods and maintain issue logs with root-cause analysis.

• Determine and arrange team training for new plan rules and processes, and also refresher training as demonstrated through performance feedback.

• Perform other projects or relevant work duties as assigned by Management.

Qualifications (Competencies):

• 5+ years of supervisory experience within a defined benefit customer service environment or retirement plan administration preferred.

• Comprehensive knowledge of ERISA, DOL regulations, and retirement plans types, including 401(k), 403(b),…