Client Services, Credit Support Associate

About the Role:

Grade Level (for internal use):

07

The Role:

Client Services Credit Associate

Client Services Associates are the first point of contact for our clients. In this role, you'll work directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you're dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you.

* The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Ratings Direct, the Credit analytics platform and Office Plug-in.

* Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification assessments as part of a rigorous evaluation process that will test your skills and capabilities.

Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

As a member of Client Services, you will be supporting credit products on both Capital IQ and Capital IQ Pro. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

What's in it for you:

The S&P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture.

Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world.

This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles and more.

What we're looking for:

* Minimum bachelor degree in finance/economics/accounting/related majors

* Solid knowledge of finance and accounting principles to resolve client questions

* Excellent written and verbal presentation, communication and customer service skills

* Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry

* Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive "can do" attitude

* Fluency in Spanish is

Compensation/Benefits Information

S&P Global states that the anticipated base salary range for this position is $55,000-$67,000. Final base salary for this role will be based on the individual's geographical location.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits, we provide to our employees, please .

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

All employees are required to work from the office a minimum of 2 days per week.

We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts…