Investor Services Representative

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Established in 2004, Morgan Stanley Fund Services (MSFS) is a global business within the Institutional Equities Division (IED) that provides fund administration services for over $700 billion in assets across 350+ hedge funds, private equity and large family offices clients. Our best‑in‑class offering includes accounting and investor services, portfolio analytics, middle‑office functions, regulatory and financial reporting, and tax services. Delivering these services to our clients and their investors is a diverse team of 1,400 highly skilled employees across the globe based in New York, London, Glasgow, Dublin, Mumbai, Bengaluru, and Hong Kong.

Joining MSFS, you will discover a dynamic environment where every day offers new opportunities for personal growth and innovation. Here at MSFS your career isn’t just a job, it’s an incredible journey fueled by collaboration, challenge, and the chance to make a meaningful impact to our business, our clients, their investors and the wider Morgan Stanley franchise.

The MSFS Investor Services (“IS”) team maintains share registers and supports every aspect of the investment cycle. The team is the engine behind fund operations, safeguarding vital investor information—from transactions and contacts to up‑to‑date balances—and ensuring seamless processing from the very first inquiry through ongoing support.

As a member of IS, you’ll be at the heart of the client experience, coordinating distribution of offering documentation, processing investor subscriptions and redemptions. You’ll be empowered to provide essential services, including statement distribution, addressing investor queries, and handling change requests.

MSFS IS offers opportunities for skill development, leadership, and direct impact on investor success. Join us and become part of a team that combines technical excellence, client‑first service, and a commitment to industry‑leading standards.

• Providing day‑to‑day Investor services to both the Fund Manager and the investors in the fund
• Providing oversight and guidance to other members on the team
• Keeping line management appraised of operational issues in a timely manner

• Service Delivery
• Act as a primary contact point for fund investors
• Act as a primary contact point to the Fund Manager for investor related information
• Provide authorized parties with copies of fund investment documentation
• Open new investor accounts ensuring compliance with the fund documentation, anti‑money‑laundering requirements, statutory regulations and company policies and procedures
• Process investor transactions in line with the fund documentation, anti‑money‑laundering requirements, statutory regulations and company policies and procedures
• Process the cash movements associated with investor activity
• Provide investors and their nominees with statements, contract notes and other documentation
• Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate
• Ensuring that the records of the fund are maintained in a complete and organized manner
• Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team
• This role has particular responsibility for the second level review of activity entered by fellow team members
• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client

• Training and mentoring of some individual team members
• Ensure that individual team members are aware of the polices, controls and procedures that apply to their role
• Providing an escalation point for team members
• Ensuring that line management are made aware of any issues in a timely manner
• Highlighting resource constraints to line management

• A detailed knowledge of the offering documentation for the funds being serviced
• A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced
• A thorough knowledge of our internal policies and…