Founding Product Designer

About Gov Well

We the people (and the taxpayers) deserve good government - but today, interacting with government services is often frustrating and inefficient. Gov Well is building the AI-powered platform that transforms how governments serve communities, starting with local agencies.

Our first product helps municipal and county governments modernize complex services like permitting and licensing. Gov Well combines a highly configurable SaaS system of record with generative AI that automates work for staff, guides residents through services, and is radically simple to deploy.

Founded in 2023, Gov Well powers 3,000+ critical processes for agencies in 29 states serving millions of residents. We've raised $9.5M in seed funding from Work-Bench and Bienville Capital, and work in person at our HQ in New York City. Read more about our founding story in Tech Crunch.

Why Gov Well?

• A mission that matters: Building AI-powered products to fix outdated government systems isn't just a technical challenge-it's a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH:
  Mission & Vision with CEO & Co-Founder Troy Le Caire
• Real-world impact: Gov Well's product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.
• Join a startup in hyper-growth: We've found product-market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you'll learn what it takes to build a successful startup. You'll work closely with the founders while enjoying exceptional autonomy and ownership over your work.

Role overview

Gov Well is hiring a Founding Product Designer to own product coherence and usability as our platform scales. This role ensures that as multiple engineering pods move quickly, Gov Well still feels like one simple, trustworthy, and consistent product.

You will define shared interaction patterns, terminology, workflow foundations, and design systems that allow teams to execute fast without fragmenting the user experience. You'll be an active partner to product and engineering in shaping core workflows, reducing complexity for government users, and ensuring that speed does not come at the expense of clarity or usability.

This role reports directly to Gov Well's founders. We operate in a hybrid model with regular in-person collaboration in our New York City office (3+ days per week).

What you'll do

• Own system-level product coherence across Gov Well by defining shared interaction patterns, reference workflows, terminology, and design systems that prevent divergence as teams ship in parallel.
• Prototype and iterate rapidly using AI-native tools such as Lovable, Figma AI, and Cursor-assisted workflows to explore ideas, test workflows, and unblock engineering.
• Support 0→1 incubation work, especially AI-powered products, by providing rapid feedback, prototypes, and direction while keeping experimentation lightweight.
• Partner closely with Product Management on roadmap sequencing and UX strategy to ensure cross-team initiatives fit together into a cohesive experience.
• Design core government workflows end-to-end, deeply understanding how staff operate in areas like permitting, inspections, licensing, planning, and payments, and simplifying the highest-frequency paths.
• Embed directly with engineers early in shaping, providing fast, high-leverage design direction that enables teams to ship quickly without heavy process or downstream redesign.
• Establish lightweight but scalable design foundations, including components, patterns, and information architecture, without overbuilding systems or ceremony.
• Raise the quality bar over time as the product matures, removing complexity, improving usability, and reinforcing a unified platform experience.
• Ensure Gov Well's product reflects the realities of operational government work: high volume, high stakes, and low tolerance for confusion.

Who you are

• 5+ years designing complex, workflow-heavy…