Customer Success Executive - Industrials

Title:

Customer Success Executive

Location:

NYC

Sector:
Industrials

Who we are…

Global Data is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for companies, government organizations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join Global Data?

Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence.

Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.

The role...

We're looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.

This role goes beyond traditional customer success or account management. You'll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth - using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.

What you'll be doing...

Lead Customer Outcomes

* Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.

* Diagnosing customer needs to understand priorities, challenges, and success criteria.

* Develop and lead implementation and success plans that align customer goals with clear outcomes.

* Design and execute service plays to drive adoption, value, and consumption across the year.

Use AI & Insights to Lead Proactively

* Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.

* Move customer conversations from usage metrics to business impact and progress.

* Use predictive insights to segment customers, prioritize engagement, and personalize success strategies on a scale.

* Apply industry and market insight to help customers respond to emerging challenges and opportunities.

Partner Across Teams

* Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.

* Partner on onboarding to ensure fast time-to-value and strong early alignment.

* Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.

* Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.

Champion the Voice of the Customer

* Act as the voice of the customer within the business, providing clear feedback to inform product, research, and service improvements.

* Build trusted relationships with both operational and senior stakeholders.

* Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.

* Be an active contributor to a strong, collaborative Customer Success culture.

What we are looking for...

* Experience in Customer Success, Account Management, Consulting, or a similar client-facing role

* Strong ability to build and manage long-term customer relationships

* Analytical mindset with confidence using data, dashboards, and insights to guide decisions

* Excellent communication and stakeholder-management skills

* Experience working cross-functionally in a fast-moving environment

* Experience working with AI-driven platforms, analytics, or data products

* Familiarity with customer health, retention metrics, and ROI measurement

* Experience supporting expansion or growth initiatives

What we offer:

* High growth, ambitious environment that offers unlimited opportunities for success

* Tailored training and development plans, including Linked In Learning and ongoing Learning and Development opportunities

* Generous PTO policy

* Health, Dental and Vision insurance

* Pet Insurance

* Company sponsored Life insurance, AD&D, STD, and LTD

* Maternity and Paternity leave

* 401k Match

* Corporate gym rates

* Employee Assistance Program offering free confidential support on a range of issues such as work, wellbeing, money, health, and legal advice

Global Data believes strongly in the value of diversity and creating…