Visitor Assistant

Visitor Experience Assistant

Date:
January 2026

Start Date:

ASAP

Title:

Visitor Experience Assistant
Department:
Visitor Experience
FSLA Status:
Non-Exempt
Supervisor:
Manager of Visitor Experience

Schedule:

Mondays 10:15 am - 6:00 pm with opportunities for
other shifts

The Jewish Museum:
The Jewish Museum serves people of all religious, cultural, and ethnic
backgrounds through world-class exhibitions ranging from ancient to
contemporary. Founded in 1904 and located on New York City's Museum
Mile, the Jewish Museum aspires to be the global leader at the center of
Jewish culture.

The Museum maintains a unique collection of nearly 30,000 works of art,
ceremonial objects, and media reflecting the global Jewish experience over
more than 4,000 years. The Museum's thought-provoking, innovative, and
intellectually stimulating exhibitions and education programs serve a wide
range of audiences, including families, children and teens, students,
educators, and visitors with disabilities. As an identity-based institution, the
Museum plays an important role among cultural institutions, challenging all
forms of bigotry and discrimination and promoting understanding among
wide audiences and especially in these challenging times. The Jewish
Museum invites applicants of all backgrounds to consider joining the
Museum in its work.

The Jewish Museum is committed to creating an inclusive and welcoming
environment for all. Integrity, collegiality, and excellence are central to the
Museum's values. These values, along with an institution-wide commitment
to Diversity, Equity, Access & Inclusion (DEAI), are embedded in the
Museum's strategic plan.

The Position:
Visitor Experience Assistants provide visitors with a positive and welcoming
experience at the Jewish Museum through courteous, proactive, and
efficient sales and customer service. The Museum operates five days a week,
including evenings, weekends, and holiday hours.

Visitor Experience Assistants are responsible for fulfilling an array of job
functions in a friendly, positive manner, including selling admission and
program tickets; selling memberships and serving member needs; providing
visitor information and way finding assistance; administering and orienting
visitors to the Museum's mobile tours; ticket scanning and queue

management; providing customer service support by telephone; assisting
with the fielding of audience intercept surveys; and acting as in-gallery
attendants as needed. The position pays a competitive rate of $23/hour,
plus a commission on Museum memberships sold.

Responsibilities Include:

* Act as an ambassador to the museum, greeting all visitors in a warm
and respectful manner, and delivering a customer experience aligned
with the museum's brand and core messaging and ensuring all
programs, exhibitions, and services are properly communicated to
visitors. Adhere to outlined training materials and steps of service.

* Work closely with the Membership and Marketing departments to
achieve monthly sales goals, including upselling visitors to become
members, and upgrading and renewing existing members.

* Participate in day to day management of cash drawers, including
financial reconciliations and reporting.

* Attend periodic trainings on Museum standards and protocols (e.g.
security, accessibility); responsible for upholding these standards as
part of daily duties.

* Maintain proper appearance of the front desk and manage visitor
materials, including replenishing printed materials throughout the
building and maintaining mobile tour devices.

* Partner effectively with colleagues in other departments, including
Security, Retail, and Operations, to provide a consistent visitor
experience.

* Handle visitor concerns, comments, and complaints in a highly
respectful and diplomatic manner.

* Evaluate visitor experience and make recommended changes as
needed.

* Potential to be cross-trained in expanded functions within the
division, including work with group tour sales, outreach, and retail.

Requirements:

* Naturally outgoing and positive demeanor

* Experience in and enjoyment of customer-facing roles, such as retail
or hospitality

* Highly developed interpersonal skills; adept team player

* Able to report to duty during…