Workplace Experience Coordinator NY

Workplace Experience Coordinator - New York City, NY

Job

257342

Posted

26-Jan-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

East New York - New York - United States of America, Manhattan - New York - United States of America, New York - New York - United States of America

*
* About the Role:

*
* As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

** What You'll Do:*
* + First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

+ Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

+ Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

+ Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

+ Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

+ Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

+ Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

+ Coordinate with vendors who supply services or goods to the workplace.

+ Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

+ Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

** What you'll need*
* ** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future*
* To thrive in this role, you will bring a combination of experience, skills, and passion for creating exceptional workplace experiences. Specifically, we are looking for:

+  
** Eligibility:
** Applicants must be currently authorized to work in the United States without the need for visa sponsorship, now or in the future

+  
*
* Education:

** High School Diploma or GED required. A bachelor's degree in hospitality, Event Management, or a related field is a plus

+  
*
* Experience:

** A minimum of 2 years of meeting and event planning, front desk, concierge services, customer service, or a related hospitality role

+  
** Communication and Interpersonal

Skills:

** Exceptional verbal and written communication skills, the ability to confidently interact with diverse individuals and build positive relationships, a warm and welcoming demeanor and genuine desire to assist others and strong active listening skills and the ability to empathize with others.

+  
** Organizational and Execution

Skills:

** Strong organizational skills with a keen eye for detail, ability to prioritize tasks, manage time effectively and meet deadlines as needed and ability to follow instructions accurately and ask clarifying questions as needed

+  
** Technical

Skills:

** Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Etc.) Also, a plus if proficient in other platforms such as Webex, slack, and Canva.

+  
** Collaboration and Adaptability:
** A collaborative team player who is comfortable working with internal teams and ability to adapt to changing priorities and handle multiple tasks simultaneously.

** Why CBRE?*
* A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more

New York Residents: CBRE carefully…