HCM Client Service Consultant III

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ADP is hiring a NAS HCM Consultant III
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In this role, you will serve as ADP's front-line for solving complex challenges while working with clients that have 1,000+ employees and utilize multiple ADP services. Your support will include training, navigation, troubleshooting, and recommendations of alternative solutions. You will provide prompt responses to service inquiries, support for application users, and technical guidance. Your time will be spent on technical activities, contributing to projects, and utilizing analysis to solve problems, building trust and providing timely resolutions to their requests.

You will be part of a collaborative dynamic team.

• Research, Troubleshoot, and Resolve. Identify issues, explore options, and deliver solutions and/or best practices to your clients.
• Communicate and Exceed Client Expectations. Use solid interpersonal skills and product knowledge to communicate with clients and representatives, creating positive client moments and experiences.
• Educate and Provide Recommendations. Leverage ADP product and services knowledge to build client understanding around our products' value and turn client input into recommendations shared with ADP leadership.
• Travel (approximately 5-10%). As needed, travel to client sites or other ADP events and offices.

• 3-5 years of prior client service experience, preferably in a technology-based environment.
• A college degree is great but not required. Other acceptable experiences include experience noted above or military experience.

• Experience in HR, Payroll, Benefits and/or Time is a plus.

• Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short and Long Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
• Base salary offers may vary based on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.
• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

To learn more about Client Services at ADP, watch here: (Use the "Apply for this Job" box below)._Videos

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click  to learn more about ADP’s culture and our full set of values.