Customer Success Associate

If you are unable to apply via the portal,  and Cover Letter to us directly to

Full details of the job.

Vacancy Name

Vacancy Name Customer Success Associate

Vacancy No

Vacancy No VN662

Location

Location New York

Employment Type

Employment Type

Perm

Basis

Basis Full Time

Fixed Term Duration

Overview

Overview The Customer Success Associate is focused on managing and supporting the Spotlight and Core customers during their subscription period and helping to secure the renewal.

Main Duties and Responsibilities

Ensure the customer renews products for the following Chambers Guide / subscription period.

Onboard customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.

Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers and help to develop the product offering.

Identify upsell and cross-sell opportunities and make the appropriate referrals.

Resolve customer queries and liaise with internal teams where needed.

Identify risky accounts and take the necessary steps to mitigate any cancellations.

Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.

Skills and Experience

Proven experience in a previous Customer Success or client-facing role

Impressive communication and interpersonal skills, both in person and remote

Knowledge of customer success best practice and procedures

Knowledge of Salesforce or other CRM systems would be highly beneficial

Some knowledge of the legal sector would be desirable

Person Specification

A natural people person who enjoys helping others

Highly organised

High level of accuracy and an eye for detail

Willing to perform in a hybrid role

Applications Close Date

Job Description

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.