Guest Services Brooklyn Paramount

Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This role is with Live Nation’s Concerts division, focused on guest services and delivering a positive experience for fans at live events.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. The organization offers a fun, upbeat work culture with opportunities, including perks like concert tickets and progressive benefits. Live Nation is certified as a Great Place to Work organization and is recognized by People Magazine for caring about its employees.

• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in-person inquiries to resolve customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs, ensuring understanding and taking appropriate action to meet and exceed expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Support the venue’s sustainability efforts by participating in the program, including activities such as sorting waste, collecting recycling, and educating fans about sustainability.
• Assist with venue closing duties after events as needed, including handling event equipment and coordinating with staff.
• Perform other tasks as assigned by the Guest Services Manager.

• High School Diploma or equivalent
• At least 2 years in customer service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Good judgment, tact, and diplomacy
• Strong teamwork and ability to execute programs
• Must be comfortable with physical requirements such as constant walking, climbing stairs, lifting and carrying 50 lbs.+; occasional sitting

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Entertainment Providers

The expected compensation for this position is $16.50 USD - $20.00 USD hourly. Pay is based on factors including location, qualifications, skills, and experience.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of such leave, disability status, or other protected characteristics.

We will consider qualified applicants with criminal histories in a manner consistent with applicable laws and ordinances.