Customer Experience Analyst

Customer Experience Analyst

* Full Time Hybrid
* Village Care Max

112 Charles Street, New York, NY 10014

Must reside in NY, NJ, CT

The Customer Experience Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you'll analyze, measure, and report on Member and Provider measures of satisfaction. Some of your daily activities will include analyzing survey data, creating dashboards and creating reports around multiple lines of business.

Some daily tasks will include:

* Compile, analyze and interpret varied and complex health care data to provide actionable insights

* Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, Disenrollment, Retention, and other key metrics.

* Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources.

* Gather and analyze measurements to identify customer segments, issues, preferences, trends and provides recommendations.

* Interpret data, execute root causes analysis, and contribute to the success of customer experience efforts through reporting and analysis.

* Conduct quality assurance testing

We would like to speak to those who have a Bachelor's degree along with 4+ years of experience in a related role. Working knowledge of SQL, Tableau, Excel, and Microsoft Office Suite required.

There are many benefits to working for Village Care. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you!

* PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA,

Education Reimbursement , Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

Village Care offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

Village Care is an Equal Opportunity Employer.