Analyst, Business Transformation

Company description

Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game-they must battle behemoth market leaders, upend ingrained treatment habits, or transform a "me-too" product into "yes-please."

The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients' market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs. Their innovative model delivers not only alignment, but powerful orchestration, greater efficiency, and maximum impact for every dollar spent-all the necessary elements for Challengers to triumph.

That's the philosophy, here's the creds: 250+ employees between NYC & LA; 6 agency leaders with decades of tenure; a pile of awards from the likes of the Mannys, MM&M Awards, OMMAs, and Clios; an industry-leading commitment to diversity and inclusion (with a Med Ad News D&I Champion nod to match); and a President who dared to be quoted as saying, "We celebrate people who stand up and say, 'You know what?

This is dumb.' Damn straight.

Overview

Description

Join our emerging Business Transformation capability, delivering high-impact life sciences marketing consulting and transformation solutions. We provide a specialized offering within the broader health agency network, partnering with leading biopharmaceutical companies to support innovative organizational, operational and technical transformation. Our small team of specialists sits at the nexus of business strategy, marketing and technology, solving complex business challenges in a rapidly evolving commercial landscape.

We're seeking an Analyst, Business Transformation to support our consulting engagements, performing research and analysis to deliver thoughtful and workable solutions to our client's challenges. This role is designed for early-career professionals who are intellectually curious, analytically rigorous, and eager to build foundational consulting skills. It is a client-facing role with broad exposure and the license to apply creative thinking to drive real-world impact.

* Hybrid role: 3-4 days per week in-office expected

Responsibilities

The candidate will be responsible for:

* Collaborating with a broad set of stakeholders, including internal cross-functional team members, external partners, and client stakeholders at multiple levels.

* Supporting project intake and problem framing by understanding client's business context, objectives, and constraints.

* Conducting organized research across industry, client and capability domains.

* Assisting with stakeholder interviews and workshops, including preparation of materials and synthesis of discussion outputs.

* Analyzing, structuring, and prioritizing business requirements and considerations.

* Contributing ideas and relevant context to future-state solution design efforts.

* Documenting workflows, roles, governance models, and decision frameworks.

* Producing polished deliverables (e.g., presentations) with logical narrative flow and clear articulation of insights, assumptions, and next steps.

* Supporting change planning and socialization activities, including roadmap development, stakeholder communications, and training materials.

* Providing general internal department or team support as needed.

Qualifications

Required:

Successful candidates are expected to:

* Build trusted relationships with clients and internal partners through thoughtful collaboration, high-quality analytical contributions and diligent follow-through.

* Manage assigned work proactively and effectively, operating with speed and agility to meet deadlines across concurrent work streams.

* Demonstrate curiosity and quickly develop working knowledge across new subject areas to meaningfully contribute to the team.

* Proactively identify risks, gaps, and opportunities and raise them constructively with senior team members to address.

* Communicate clearly, professionally and persuasively in both written and verbal formats, tailoring tone and level of detail to different audiences.

* Represent ideas clearly and confidently in meetings and working sessions; listen actively and discuss collaboratively.

* Demonstrate strong organizational skills, attention to detail, sound judgment, and versatility.

* Incorporate feedback from senior team members to continuously improve analytical, communication, and consulting skills.

Required Experience & Education

* Four-year college degree

* 1-2 years of relevant, client-facing experience

* Proficiency with standard business tools (e.g., Microsoft Office Suite)

* Willingness to travel as needed (project-dependent)

Preferred:

* Degree in business, marketing or related field

* Work experience in management consulting, a large agency environment, or similar…