Account Manager Team Lead

Position: Account Manager Team Lead, US
Lead & Mentor:
Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.

Client Relationship Management:
Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.

Revenue Growth:
Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.

Strategic Partnership Building:
Conduct regular partnership reviews and strategic check-ins with clients to align Papaya's solutions with their evolving workforce strategies.

Service Excellence:
Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.

Cross-functional Collaboration:

Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.

RFP & Proposal Support:
Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.

Team & Performance Metrics:
Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.

Process Optimization:
Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence.

Why Papaya Global?

* Be part of a mission-driven company transforming a $50B+ industry.

* Work with passionate professionals from over 30 countries.

* Thrive in a fast-paced, innovation-driven, and inclusive culture.

* Enjoy career growth, learning opportunities, and competitive benefits.

Requirements

* Bachelor's degree in Business, Marketing, or a related field.

* 4+ years' experience in a team lead or managerial role within account management or sales.

* 5+ years' experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments.

* Proven ability to build and nurture client relationships across mid to strategic levels.

* Strong leadership, coaching, and motivational skills.

* Exceptional interpersonal, negotiation, and communication skills.

* Proficiency in CRM platforms (e.g., Salesforce) and project management tools.

* Analytical mindset with strong problem-solving abilities.

* Comfortable working cross-functionally in a fast-paced, global organization.

* Deep customer orientation and passion for delivering exceptional service