Senior Customer Success Manager
Job in
New York City, Richmond County, New York, USA
Listed on 2026-02-01
Listing for:
Optimize Partners
Full Time
position Listed on 2026-02-01
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities:
- Work directly with a portfolio of strategic enterprise customers to define success and help them drive significant value out of using our client's product(s) achieving measurable results
- Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that our client's platform is properly leveraged to achieve them
- Develop strategic road mapping and change management plans to assist customers in driving user adoption and change management and/or business process improvement within their organization
- Build and maintain strong relationships with all key customer stakeholders, including C-level executives
- Serve as a point of escalation for key customer issues, and ensure quick, accurate, resolutions
- Ensure high customer satisfaction and retention
- Be a brand/product ambassador!! Evangelize the capabilities of our client's platform, identifying new opportunities for further growth within customers while working collaboratively with the account team to position upsells
- Monitor and report on the overall well-being of customers, tracking key health and usage indicators
- Work with the services teams to facilitate the onboarding of new customers
- Help mentor and train new Customer Success Managers
- Must have 5+ years of experience in Customer Success, consulting or account management for a SaaS organization
- Significant experience driving enterprise level customer engagements, achieving high adoption, retention, and expansion rates
- BS / BA degree in business administration, engineering, computer science or a comparable education, Master's degree is a plus (but not required).
- Skillful at building long term relationships with internal and external key senior stakeholders
- Great attitude, self-motivated, and passionate about making customers/clients successful!
- Experience in business transformation/ business process improvement initiatives is a strong plus, but not required.
- Proficiency in leading and facilitating executive meetings and workshops
- Health, Vision and Dental Insurance
- 401(k) retirement savings plan, with Employer match
- Paid Time Off
Position Requirements
10+ Years
work experience
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