Partner Ecosystem Manager

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call including booking jobs, qualifying leads, and driving higher revenue. Avoca does this at a speed and consistency unmatched by human call centers.

We've grown to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we're building the category-defining platform for AI-driven customer engagement.

We're serving the largest brands in home services, and 5x'd headcount in 2025. With a high-performance, in-office team in NYC, we're moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

We're hiring a Partner Ecosystem Manager to scale Avoca's partnerships function into a repeatable, measurable growth engine.

This role owns the operational, activation, and enablement layer of partnerships. You'll ensure partners are onboarded, engaged, activated, and driving real pipeline and revenue. You'll take execution end-to-end so our partnerships leadership can focus on deepening top partners, unlocking new channels, and accelerating partner-led ARR.

This is not a passive operations role. You'll sit at the center of Partnerships, Sales, Marketing, Rev Ops, and Product, turning relationships into shipped campaigns, accurate attribution, and clear revenue impact.

If you thrive on structure, love owning execution, and want to help build a best-in-class partner ecosystem from the ground up, this role is for you.

What You'll Do

• Own the operational foundation of Avoca's partnerships ecosystem, including partner onboarding, lifecycle management, engagement cadence, and accountability
• Maintain a centralized partner system of record, tracking tiers, partner types, lifecycle stage, referrals, ARR influence, and performance
• Ensure referral flows, landing pages, UTMs, and attribution are accurate and usable, and track partner-sourced pipeline and revenue end-to-end
• Partner closely with Rev Ops to build and maintain dashboards that surface partner performance, campaign impact, and ROI
• Plan and execute co-branded campaigns, webinars, newsletters, and partner activations, including setup, execution, follow-up, and measurement
• Support partner conferences and events, including calendar management, Rev Ops prep, partner meetings, and select on-site attendance
• Build, maintain, and distribute partner enablement materials in collaboration with Marketing, keeping assets current as the product evolves
• Coordinate closely with Sales, Marketing, Product, and Rev Ops to support partner-led deals, campaigns, and integrations

What You'll Bring

• 3-6+ years of experience in partnerships, ecosystem, growth marketing, alliances, Rev Ops, or similar roles at high-growth B2B SaaS companies
• Proven ability to run execution-heavy initiatives end-to-end with minimal supervision
• Strong project management and organizational skills with exceptional attention to detail
• Comfort operating in ambiguity and building structure from scratch
• Strong written and verbal communication skills
• Experience working with CRMs (Hub Spot preferred), attribution, UTMs, and campaign tracking
• Excitement to work in-office full time in NYC (non-negotiable)

Why Avoca

At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.