Research Operations Coordinator

Research Operations Coordinator

Honey Book is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, Honey Book's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, Honey Book has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.

Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

This role is hybrid to our New York office, requiring 3 in-office days per week.

Mission

We are looking for a Research Operations Coordinator to play a central role in shaping how Research operates  this role, you'll have the opportunity to own and evolve our research repository, help develop new programs, and refine the processes that amplify the impact of Research across Honey Book.

Your work will be integral to bringing structure, clarity, and momentum to the broader User Research team's work. Success in this role will be dependent upon your ability to communicate clearly, demonstrate an exceptional attention to detail, and apply thoughtful problem-solving to manage multiple moving parts while keeping the bigger picture in mind. Your work will directly contribute to more proactive research, reliable outcomes, and well-run research experiences for both participants and internal teams, across remote and in-person studies.

You'll be joining a close-knit, supportive, and deeply customer-centric research team that values curiosity, craft, and operational excellence. We encourage growth, learning, and ownership, and support one another in developing our skills and impact every day.

Here are a few of the things you will do:

* Support operational aspects of the end-to-end research process across remote and in-person studies. This includes planning and coordinating in-person research and events, scheduling sessions, communicating with participants, conducting screener calls, managing recruitment pipelines, updating participant records, and overseeing incentives.

* Standardize and maintain UX research methods and supporting documentation, including the research repository, playbooks, templates, training materials, and commonly used resources.

* Be a key stakeholder in the continued growth of our internal research repository by defining and maintaining how insights and research summaries are documented, shared, and consumed across the organization.

* Collaborate with UX Research and Design leadership to identify operational needs, including process improvements, tools, and templates, and support the planning and execution of initiatives that strengthen the research practice.

* Partner with the research managers to drive visibility of research projects and insights through channels such as newsletters, internal communications, and repository updates.

* Stay current on research operations trends, best practices, and tooling, and manage the research operations budget, including forecasting, tracking, and reporting.

Here is what we're looking for in a candidate:

Strong operator:

* You've supported research or similar teams in an operational, coordination, or hands-on project management capacity in the past. Think: recruiting participants, coordinating event logistics, and ensuring high-quality experiences

* You're comfortable managing research tools and platforms, including vendor relationships and accounts

* You bring the deep organizational skills and high attention to detail necessary to keep track of all of the moving parts

*…