Senior Business Analyst

You'll report to:
Stuart Cheasley, Lead functional Consultant

Team:
Delivery

Location:
Remote - This position is open to candidates based in New Jersey, New York, Massachusetts, Connecticut, Pennsylvania, Virginia, South Carolina, Florida, and Illinois.

Salary Range: $100,000 - $120,000 per annum

Role Type:
Full-time, Permanent

Start date:
As soon as possible

Visa / Sponsorship Available:
Not Available

The Senior Business Analyst Role

As a Senior Business Analyst, you will sit at the intersection of business analysis, delivery, and product expertise. You'll play a pivotal role in shaping delivery outcomes - defining what good looks like, guiding scope and priorities, and ensuring that customer value remains at the heart of every engagement.

You'll use your system knowledge and strategic thinking to translate business intent into achievable, product-aligned solutions, ensuring our delivery teams build the right things in the right way. You'll work closely with Business Analysts, Delivery Managers, and Product teams to articulate requirements, steer design decisions, and safeguard the integrity of our platform.

About Send

In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers-combining advanced technology with deep industry expertise.

By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer-one of the UK's top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.

In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

The following year, in 2023, we launched Smart Submission, a stand-alone component of the Underwriting Workbench, and were named a Leader in the IDC Market Scape:
Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent's Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market-leading underwriting software platform for agile carriers.
#love underwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega.

We are now preparing for our Series B round and are excited about the growth acceleration this will enable.

What You'll Be Doing as a Senior Business Analyst

• Act as a system and product subject matter expert, guiding clients, delivery partners, and internal teams on how Send's platform can best meet business outcomes.
• Shape and define delivery scope, translating strategic objectives into achievable work streams that maximise customer value and product alignment.
• Lead and facilitate workshops and discussions to articulate the "why" and "how" behind requirements gathered by Business Analysts.
• Provide clarity and direction to delivery teams, balancing business needs against system capabilities and constraints.
• Support Business Analysts by validating requirements, reviewing user stories, and ensuring alignment to solution scope and business objectives.
• Collaborate with Solution Architects and Product Managers to ensure delivery remains feasible, scalable, and aligned with Send's product roadmap.
• Influence delivery direction through strong communication and stakeholder engagement, both internally and with customers.
• Participate in demonstrations, playback sessions, and UAT discussions, ensuring delivered functionality supports intended outcomes.
• Act as a guardian of delivery integrity, ensuring solutions stay within scope and aligned with the product's intended use.

The Skills and Experience Needed for the Senior Business Analyst Role

• Insurance Domain Expertise: Strong background in commercial or specialty insurance, ideally with exposure to underwriting workflows, MGAs, or delegated authority.
• System & Product Knowledge: Deep understanding of SaaS or enterprise platforms, with the ability to articulate system capabilities and constraints at both strategic and detailed levels.
• Delivery Influence: Experience steering delivery direction and priorities without formal line management responsibility.
• Stakeholder Engagement: Confident working with senior client stakeholders, delivery partners, and cross-functional internal teams.
• Analytical Thinking: Ability to assess business needs and translate them into structured, achievable technical and functional outcomes.
• Communication & Facilitation: Skilled at leading discussions, managing differing viewpoints, and achieving alignment…