Client Service Manager

Job Description

Apply now

Requisition Number: 41435

Job Location:

New York, USA

Work Type:
Hybrid Working

Employment Type:

Permanent

Posting

Start Date:

31/12/2025

Posting End Date: 01/03/2026

Job Description:

Job Summary

* Standard Chartered support client business across Asia, Middle East and Africa providing Cash Management and Trade services incorporating ecosystem, Agile solutions, and API capabilities.

* The Client Service Manager in Transaction Banking is responsible for managing client relationship for multi-market complex International Corporate clients. The segments include Industrial Services & Transportation, Energy Natural Resources, Technology Media & Telecom, Consumer Retail Healthcare, Public Sector Development Organization and Commodity Trade & Agriculture.

* The Client Service Manager's primary responsibility is complete ownership and accountability for the service delivery relationship across our Global Corporate client base. The candidate will work independently as an individual contributor to represent the bank and act as an advocate for the assigned client portfolio. Understanding clients' business and forming a partnership that effectively ties our clients to SC and drives SC market reputation and business growth.

Key Responsibilities

Strategy

* Collaborates with Sales and Relationship partners through RFP / RFI process as Service Specialist

Business

* Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities

Processes / Requirements

* Responsible for revenue realization, retention, and growth

* Revenue tracking and monitoring through reports

* Recognizing cross sell opportunities

* Active engagement to incorporate key stakeholders for incremental product offering

* Trusted advisor of the client to develop the relationship for both current and future needs

* Develop client relationship to improve current internal/external processes creating efficiencies e.g. manual to electronic

* Project manager of key client change initiatives (with client or within SCB); chair calls, manage plans and roadmaps

* Perform country 'deep dives'. Understand market environment and current activity to; improve existing business, add on to what we have, utilise market changes for the advantage of the client and SCB

* Maintain an in-depth understanding of the clients' business model

* Have full understanding of how the client operating model sets up e.g. GTC, RTC, SSC, IHB, Payment hubs, centralized functions, Local footprint coverage

* Maintain Client intelligence; account structures, IODs, Liquidity, Products, S2B / H2H profiles, volume data

Skills and Experience

* Manage Conduct

* Business - Products and Processes

* Stakeholder Management

* Strategic Thinking

* Business - Business Partnering

* Business - Process Management

Qualifications

* 5 years of Financial Services Industry experience or Similar work experience.

* BA in Finance (masters preferred)

* Excellent communication to manage discussions at all levels

* Problem-solver with excellent attention to detail

* Comprehensive Cash management products knowledge such as (FX, Payments, Liquidity mgmt., API)

* In-depth and broad technical understanding of end-to-end client and trade life cycles in cash management space

* Experience in leading critical transactional Support by facilitating resolution for complex transactions related issues and exception handling

* Strong Experience in collaborating effectively with regional /global stakeholders across functions to come up with sustainable client centric solutions to resolve escalated issues or complaints

* Experience in global stakeholder management

* Ability to collaborate as a team and contribute effectively to proactive service initiatives locally such as Client Service Plans in a coordinated fashion with RMs and Global Account Managers

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

* Are better together, we can be…