Principal, Strategic Accounts

Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City, and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.

Traditional Revenue Cycle Management processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation, data science, and AI to create the infrastructure that RCM teams need to detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate, recommending tailored resolutions, or automating the deployment of those resolutions, Adonis creates a seamless, future-proofed approach to RCM.

Principal, Strategic Accounts

About the Role:

Adonis is adding a new Principal, Strategic Accounts to our growing Client Experience team! In this role, you'll serve as the single-threaded owner for Adonis's most critical customer relationships. This role is accountable for overall customer success outcomes spanning Client Success, Implementation, Support, Product, Engineering, and the end-to-end client experience.

The Principal acts as the executive steward of the account, deeply understanding the customer's business, owning relationships at the highest levels, and orchestrating internal teams to deliver measurable outcomes.

What You'll Do:

End-to-End Account Accountability

• Own overall success accountability across the full customer lifecycle.
• Be responsible for outcomes spanning Client Success, Implementation, Support, Product,

Engineering, and Client Experience.

• Serve as the final point of accountability when issues cross teams or priorities.

Executive Relationship Ownership

• Build and maintain trusted relationships with executive stakeholders.
• Act as a strategic advisor aligned to customer financial and operational priorities.
• Lead executive business reviews and long-range partnership planning.

Strategic Orchestration

• Orchestrate cross-functional teams to deliver a unified customer experience.
• Translate customer outcomes into internal priorities and execution plans.
• Partner with Product and Engineering to align customer needs to roadmap decisions.

Value Realization

• Define and own success plans tied to business objectives and KPIs.
• Ensure measurable ROI, adoption, and time-to-value.
• Diagnose risk early and drive root-cause resolution.

Retention & Growth

• Own retention and expansion outcomes.
• Be accountable for Net Revenue Retention (NRR).
• Partner on renewals and value-based expansion.

Customer Advocacy

• Own client satisfaction and referenceability.
• Drive advocacy, testimonials, and long-term trust.
• Act as the senior voice of the customer internally.

Primary Outcome Measures

• Net Revenue Retention (NRR)
• Client satisfaction and executive sponsorship
• Customer referenceability
• Adoption, time-to-value, and ROI
• Cross-functional execution quality

We'd Love for You to Have:

• Ten plus years experience in Customer Success or Strategic Account leadership.
• Proven ownership of complex, high-value customer relationships.
• Ability to drive outcomes across CS, Implementation, Support, Product, and Engineering.
• Strong executive presence, judgment, and communication skills.

The base salary range for this position is $190,000 to $210,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer competitive equity and benefits packages.

Perks at Adonis

• Competitive Equity Packages
• Employer paid medical insurance
• Employer paid dental insurance
• Employer paid vision insurance
• Employer funded HSA
• Parental Leave
• Commuter Benefits
• Office Lunches Everyday
• Office Snacks
• Generous PTO
• Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city

At Adonis, we're super excited to have moved into a new office space. We are a hybrid company where our team members spend time in office, to enjoy the exciting perks that we have.

Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Adonis, we fully comply with the Americans with Disabilities Act (ADA).

We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.