Office Services Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job.

With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

* Open & closed operations on a daily basis.

* Manifest all incoming couriers, USPS and messenger items.

* Manifest all outbound couriers, USPS and messenger item.

* Reconcile all incoming & outbound pieces on a daily basis.

* Complete End of Day log and file in cabinet on a daily basis.

* Meet with members and address any challenges or issues with mail & packages.

* Email members to pick up their mail & packages

* Receive mail at mail room from USPS letter carrier and sign for express, registered and certified mail.

* Receive Fed Ex, UPS and Messenger packages at mailroom.

* Sort incoming mail and pull out all checks and deliver to members.

* Sort incoming mail and place mail into file cabinet/folders for members to be pick up.

* Process incoming couriers packages Internal Tracking System, label and place on racks for members to be pick up.

* Receive incoming messenger packages and call members to pick up.

* Physically deliver mail and courier packages by cart, dolly or hand truck to members as requested.

* Receive outgoing mail (letters and parcels) and place on rack for pick up

* Receive outgoing UPS & Fed Ex packages and place on rack for pick up

* Receive outgoing messenger items from members and hold in mailroom for messenger pick up.

* Answer members email regarding mail and packages.

* Provide customer service.

* Send out emails to members to retrieve their packages.

* Call members to retrieve their items.

* Other duties as assigned by manager.

Qualifications:

* Ability to effectively work individually and in a team environment.

* Excellent communication skills both written and verbal.

* Ability to prioritize work and handling multiple task simultaneously.

* Excellent telephone etiquette. Well organized, with strong attention to details.

* A team player with the ability to work with diverse personalities.

* Able to appropriately handle confidential and highly sensitive material.

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