Office Services Associate

Description

The Office Services Associate plays a key role in delivering essential daily back-office support, ensuring high-quality service to our clients and internal teams. Core responsibilities include both physical and digital reprographics, copy and mail services, and providing additional support in hospitality, facilities, audio/visual, reception, and other business-critical functions as required.

Key Responsibilities:

· Accurately document all workflow using designated service logs.

· Complete job tickets before commencing tasks to ensure accuracy and quality. Execute office services, primarily in reprographics, mail, and intake, according to company standards and protocols.

· Prioritize and manage workflow to meet contract deadlines for all assignments.

· Effectively communicate with supervisors and clients regarding project status or deadline concerns.

· Troubleshoot basic equipment issues and ensure machines are properly loaded and maintained.

· Perform regular quality assurance checks on one's work and work of team members.

· Safely lift up to 50 lbs. on a regular basis as part of essential duties.

· Answer phone calls and emails and place service calls when necessary.

· Provide courteous and detail-oriented customer service, in person, by phone, and electronically.

· Consistently adhere to company and client site policies and procedures.

· Promote a cost-efficient approach when using office equipment and supplies.

Requirements

· High school diploma or equivalent required.

· Minimum of 1 year of office services experience, preferably in a legal, banking, or large corporate environment.

· Proficient in using mail, phone, email, digital reprographics, and mailroom equipment.

· Familiarity with general back-office procedures to support and maintain client satisfaction.

· Experience performing light facilities tasks as needed.

· Demonstrated customer service skills to build and maintain strong client relationships.

· Strong written and verbal communication skills, including detail oriented telephone and email etiquette.

· Excellent attention to detail and organizational abilities. Proven ability to meet deadlines and manage multiple projects effectively.

· Capable of handling sensitive and/or confidential documents and information appropriately.

· Able to make sound, independent decisions in accordance with business needs and policies.

· Good problem-solving skills with the ability to escalate issues appropriately.

· Effective team player who collaborates well with colleagues from diverse backgrounds.

· Comfortable working in a fast-paced environment.

· Self-motivated with a positive, can-do attitude.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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