Office Service Associate JO

Position: Office Service Associate JO-2601-565979
Job Summary

We are seeking a dependable, detail-oriented Mailroom Specialist to support daily mail operations and internal delivery needs. This role is essential in ensuring timely, accurate handling of mail, packages, and courier services, while maintaining strong customer service and secure document handling. The ideal candidate is organized, efficient, and comfortable working in a fast-paced corporate environment.

Schedule:
Monday through Friday, 8 am to 5 pm

Pay: $25/hour

Location:
Midtown Manhattan

Key Responsibilities

Mail Processing & Distribution

• Receive, sort, and distribute incoming mail, packages, and courier deliveries.
• Prepare, meter, and process outgoing mail and shipments.
• Maintain accurate logs for all incoming and outgoing packages.
• Verify delivery details, including signatures and tracking information.

Courier & Messenger Services

• Deliver documents, packages, and materials to internal departments promptly and professionally.
• Coordinate scheduled pickups with courier vendors (Fed Ex, UPS, DHL, local messengers).
• Handle time-sensitive and confidential materials with urgency and discretion.
• Track deliveries and follow up to ensure completion.

Mailroom Operations

• Monitor and replenish mailroom supplies (envelopes, postage, labels, packing materials).
• Operate mailroom equipment (postage meters, scanners, printers, packaging machines).
• Assist with bulk mailings, labeling, and assembly for company-wide communications.
• Maintain a clean, organized, and compliant mailroom environment.

Customer Service & Communication

• Respond to employee inquiries regarding shipping, receiving, and delivery status.
• Notify recipients of package arrivals or delivery issues.
• Provide guidance on mailing procedures, shipping options, and timelines.

Logistics & Support

• Coordinate interoffice pouch or shuttle deliveries, if applicable.
• Assist with document reproduction, scanning, copying, or administrative tasks.
• Support facilities or operations teams with special deliveries, event materials, or document runs.
• Monitor and report mailroom or delivery issues to supervisors.

Compliance & Security

• Follow company policies for the secure handling of confidential documents.
• Ensure compliance with postal, shipping, and safety regulations.
• Maintain professionalism and confidentiality at all times.

Qualifications

• Prior mailroom, messenger, or office services experience.
• Ability to lift packages and materials as required (typically up to 30-50 lbs).
• Strong organizational and time-management skills.
• Good communication and customer service skills.
• Basic proficiency with computers, scanning devices, and mailroom equipment.
• Reliability, punctuality, and a strong attention to detail.

The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.