Supervisor, Word Processing

** Shift:
** Thursday/Friday/Saturday: 7:00 p.m. to 7:30 a.m
** Essentials Duties and Responsibilities
** Typical responsibilities include, but are not limited to, the following:
* Accommodates all word processing requests taking into consideration assigning the work to the appropriate staff and monitoring the work throughout the shift in an effort to meet critical deadlines
* Provides guidance to staff on how best to complete assignments with the hardware/software available at the firm
* Troubleshoots problematic documents
* Records all work request information into a database log
* Ensures that each shift is staffed accordingly
* Possesses the ability to multi-task
* Reads and acknowledges incoming email requests and prepares routine correspondence in a timely manner
* Answers the telephone and gives information to callers, assists with work requests, and routes calls, if necessary, to the appropriate contact
* Composes and prepares correspondence relating to work requests and personnel issues
* Records and maintains employee attendance information in Workday
* Files correspondence and other Word Processing Department records
* Prepares end of shift status report for work requests
* Assists other departments during off hours with conflict searches, conference room reservations, travel reservations, computer support backup, Edgar requests, Graphics overflow, taxi reservations, and client requests.
* Prepares, presents, and follows-up on staff evaluations
* Identifies problems with performance and develops solutions to those problems
* Attends departmental meetings as necessary
* Monitors temps and ensures that paperwork is accurate and complete
* Understands and implements policies, procedures, and practices in a fair and positive manner
* Regularly monitors the accuracy, completeness, and timeliness of work requests
* Informs lawyers on a timely basis if there will be a problem meeting a deadline
* Provides professional customer service to all individuals at the firm and serves as point of contact for information concerning office services and responds to inquiries within established guidelines
* Performs special projects as required
* Advises employees when unusual work situations arise and when new procedures are instituted
** Qualifications /

Position Requirements
*** Experienced in effective supervisory functions
* Advanced level proficiency in Word, Excel, PowerPoint, Visio and Acrobat
* Leadership ability
* Effective communication and sound judgment
* Flexible* Excellent attendance and punctuality
* Considerable knowledge of and the ability to use computers and software applications currently being used at the Firm
* Demonstrated ability to organize, direct, and perform high level supervisory duties in a manner conducive to full performance and high morale
* Demonstrated ability to identify problems in the office and develop appropriate and feasible solutions
* Ability to maintain personnel records and prepare reports and correspondence accurately and efficiently
* Excellent writing skills and the demonstrated ability to develop written reports, correspondence, and action plans
* Ability to express ideas concisely and clearly, orally and in writing
* Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others
* Ability to comply with departmental procedures, practices and firm policies
* Ability to handle confidential material in a discreet manner
** Education and/or Experience
*** A minimum of 10 years of Word Processing experience, including 5 years of Word Processing supervisory experience.
* Legal or financial center experience is preferred.
** Compensation
* * The expected base salary for this position ranges from $125,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

Davis Polk is not only a top-tier law firm. We are a unique community of highly motivated individuals who work creatively and collaboratively to solve problems, shape strategy and deliver the highest quality results. As a business professional at the firm, you will work with colleagues in your department, across Business Services and with our lawyers to produce high-impact results for the firm and our clients.
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