Assistant Director, Administrative Services and Operations

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Position Summary:

The Katz School is seeking an experienced and service-oriented Assistant Director of Administrative Services and Operations to lead and continuously improve the School’s administrative infrastructure. Supporting significant enrollment growth and a multi-campus footprint, this role supervises staff and oversees school-wide coordination of core administrative functions—including personnel processes, procurement, contracts, compliance, IT support, facilities, and travel—ensuring consistent implementation across academic and administrative units in alignment with university policies and systems.

Position Summary:

The Katz School is seeking an experienced and service-oriented Assistant Director of Administrative Services and Operations to lead and continuously improve the School’s administrative infrastructure. Supporting significant enrollment growth and a multi-campus footprint, this role supervises staff and oversees school-wide coordination of core administrative functions—including personnel processes, procurement, contracts, compliance, IT support, facilities, and travel—ensuring consistent implementation across academic and administrative units in alignment with university policies and systems.

Reporting to the Senior Director for Planning, Budget, and Finance, the Assistant Director ensures high-quality administrative services for faculty, staff, and students.

Position Responsibilities:

Policy & Process Leadership

• Develop and implement administrative policies and workflows aligned with University guidelines.
• Guide academic and administrative units in applying procedures related to HR, AP/AR, contracts, compliance, facilities, IT, and travel.
• Oversee contract and procurement processes, including routing, approvals, and follow-up.
• Manage P-card and travel systems and ensure adherence to usage policies.
• Coordinate with IT to troubleshoot administrative systems and manage access and service needs.
• Maintain the School’s internal intranet with up-to-date policies, process guides, and organizational information.

• Supervise staff responsible for faculty, staff, and student appointments, including high-volume adjunct and student hiring.
• Oversee day-to-day logistics such as office coordination, facilities requests, and space use.
• Support school-wide operational logistics, including security, scheduling, and supplies.
• Coordinate updates and communications to internal stakeholders to ensure timely distribution of operational policies, procedures, and announcements.

• Ensure consistent administrative practices across the School’s five campuses and online division.
• Provide regular training and documentation to promote operational clarity, including self-service intranet resources and process guides.
• Develop user-friendly tools such as forms, checklists, and request systems to support self-service operations.
• Serve as a central point of contact for administrative consistency across divisions, promoting clarity and transparency in daily operations.

• Serve as the School’s administrative liaison to central offices, including HR, Legal, Procurement, Facilities, and IT.
• Represent the School in University-wide working groups related to operations and compliance.
• Supervise and develop a high-performing operations team, including full-time, part-time, and student workers as needed.

• Bachelor’s degree and 3–5 years of progressively responsible experience in administration, operations, or project coordination.
• Experience in higher education, nonprofit, or public-sector environments preferred.
• Familiarity with ERP systems (e.g., Banner, Workday) or comparable platforms.
• Demonstrated ability to interpret and apply…