Hospital Manager - Richmond, WI

Countryside Veterinary Clinic is a thriving, community-focused companion animal practice committed to excellence in veterinary care and client service. Located in a welcoming and pet-loving area, our clinic is home to a team of four dedicated veterinarians and 25 compassionate support staff. We pride ourselves on offering not just exceptional medical care, but also a positive and collaborative work environment that prioritizes professional growth and personal well-being.

We’re seeking aVeterinary Hospital Managerto help lead our team and keep our clinic running smoothly. This is a hands-on leadership role that touches every corner of the hospital—from operations and team management to client experience and compliance. We’re looking for someone who thrives on organization, loves people as much as pets, and is eager to foster a workplace culture that is productive, supportive, and enjoyable.

What You’ll Do

Operational Oversight (Vetcor Systems):

You’ll manage critical daily and monthly tasks through our internal systems including Dayforce and Skyworld:

Adjust and approve timecards, PTO, and sick leave

Enter new hires and manage payroll functions

Submit invoices and enter CE/expense reimbursements

Upload daily deposits and monthly inventory (vaccines, flea/tick, HWP)

Submit Help Desk tickets for support needs

Coordinate updates for the clinic website

Front Desk Staff Management:
You’ll oversee a team of receptionists, ensuring smooth operation and excellent service:

Schedule and supervise daily workflow and productivity

Train and onboard new front desk employees

Host monthly front desk training and weekly updates

Conduct annual performance reviews with lead receptionist

Handle recruiting, hiring, and employee relations

Technical & Assistant Staff Leadership:
You’ll support and collaborate with the lead technician to maintain a strong medical support team:

Assist with scheduling, hiring, and training

Handle HR matters including reviews, coaching, and compliance

Maintain updated employment policies and manuals

Team Culture, Morale & Growth:
We value a healthy and supportive environment. You will:

Attend daily huddles and facilitate front desk participation

Lead monthly staff and management meetings

Conduct quarterly 1:1 check-ins with all staff

Mediate issues, boost morale, and plan continuing education

Client Service & Communication:
As the liaison between clients and our team, you will:

Ensure a welcoming, professional, and compassionate experience

Address and resolve client concerns with empathy and efficiency

Facility & Compliance Management:
You’ll be responsible for maintaining a safe, clean, and compliant hospital:

Coordinate building maintenance and cleanliness

Ensure OSHA compliance and lead annual safety training

Maintain DEA records and storage protocols with the COS and safety team

Work with our team to monitor and order inventory as needed

Be the go-to expert for all things Avimark—our essential practice management system

Website & Social Media Presence:

Keep our website current with seasonal and service updates

Maintain regular posts and community engagement on Facebook

Why You’ll Love Working Here

We foster a culture of trust, appreciation, and collaboration, with monthly growth sessions, team-building activities, and everyone’s favorite tradition—Coffee Fridays!

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• Vet Life Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure…