Program Support Associate II - Behavioral Health

Program Support Associate II - Behavioral Health

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POSITION SUMMARY:
This position provides administrative and program support to the Behavioral Health Division, specifically the Intoxicated Driver Program (IDP) and may assist with operational functions in other Health and Human Services (HHS) programs.

ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Provide administrative support to the IDP Program, Behavioral Health Division, and other HHS areas.
• Interpret and process court orders; prepare, mail, and track correspondence including assessment letters, out-of-state referrals, releases, and financial obligation letters.
• Review client legal histories and input assessments into the Wisconsin Assessment Programs (WASP); verify upload accuracy and export records to the DOT.
• Maintain IDP database and paper/electronic records, track client progress and treatment status.
• Request and process medical records; prepare and submit Driver Safety Plan amendments and compliance reports.
• Coordinate with the Wisconsin DOT to resolve record discrepancies and verify ticket histories.
• Collaborate with St. Croix County Circuit and Municipal Courts to request court documents and clarify case details.
• Communicate with counselors regarding client progress, treatment plans, and related issues.
• Prepare final reports, extensions, and non-compliance status updates.
• Support audits by maintaining provider credentials, licenses, liability insurance, and Controlled Substance Registration Certificates.
• Greet and assist visitors and callers; provide program information, direct inquiries, and schedule appointments.
• Perform general clerical duties including data entry, document preparation, copying, faxing, and email/UPS mail handling.
• Prepare materials for public resources and ensure confidentiality and secure handling of sensitive information.
• Schedule stakeholder meetings and take notes as requested.
• Process invoices, requisitions, and vouchers; manage office inventory and supply ordering, and assist with office equipment troubleshooting.
• Will provide administrative support across other HHS supervision areas as needed.
• Adhere to timelines and documentation standards.
• Other duties as assigned.

KNOWLEDGE,

SKILLS AND ABILITIES


This section details the essential competencies required to perform the job effectively, including a mix of technical knowledge, practical skills, and personal attributes.

• Understanding of the structure, functions, policies, procedures, and operations of County government, including departmental operations, as well as the broader context of local, state, and federal government agencies, particularly within Wisconsin.
• Technical proficiency in the use of standard office software applications, databases, and technology tools relevant to the position (e.g., Microsoft Office, Outlook, SharePoint, etc.), as well as general knowledge of modern office practices, procedures, and equipment.
• Strong organizational and time management skills, including the ability to manage multiple priorities, adjust to changing demands, and meet critical deadlines in a fast‑paced environment while maintaining a high degree of accuracy and attention to detail.
• Ability to type accurately and demonstrate proficiency in word processing, data entry, and the preparation, review, and processing of documentation.
• Ability to apply ethical judgment and maintain confidentiality and discretion when handling sensitive or protected information, in compliance with open records law and other applicable state and federal statutes and regulations.
• Ability to interact professionally, respectfully, and tactfully with coworkers, other departments, external agencies, and the public, and work effectively as part of a team.
• Ability to prepare clear, concise, and accurate written communications, reports, and correspondence; maintain detailed records; and analyze written or computerized data to generate organizational or functional reports.

LANGUAGE SKILLS
This section outlines the communication abilities necessary for effective performance. These skills reflect the need to interact with the public, colleagues, and other stakeholders in a clear, professional, and effective manner.

• Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors.
• Ability to read, interpret, and apply information from complex documents such as laws, regulations, policies, procedures, and reports.
• Ability to engage with the public, handle inquiries, resolve conflicts, and build positive relationships with a diverse population.

MATHEMATICAL SKILLS

• Ability to perform basic mathematical calculations accurately.
• Ability to review, calculate, and verify numerical information such as fees, financial obligations, invoice amounts, record totals, and time‑based tracking related to compliance,…