Family Services Coordinator; Bilingual Spanish Speaking

General Summary

The Family Services Coordinator (FSC) is responsible to respond on site for initial referrals for screening and to support families onsite for organ cases and be the requestors to offer the donation opportunity. Provides support, information and education with the goal of providing excellent care to organ and tissue donor families during and after the discussion of the donation process/case. FSC will build rapport with potential donor families, hospital staff, and network staff to ensure that best practices for an approach is implemented on every case.

Utilizes training and expertise in the field of bereavement care to plan and coordinate programs geared towards improving the donor process and addressing the complex emotional needs of donor families. Responds to and provides support for donor families on a case‑by‑case basis, making appropriate referrals and organizing/leading bereavement support meetings. Some evening and/or weekend work responsibilities may be required. As part of the FSC schedule, there will be days designated to respond to referrals as well as office assignments.

Responsible for timely compliance with all Network programs and policies.

• Responds onsite for referrals at hospitals to complete initial screening, documentation in donor record, support families and the process of approach using best practices. Ability to complete authorization/notification and medical/social questions with families.
• Collaborates in all aspects of coordinating and implementing a supportive program to offer family services. Participates in the development of appropriate programs to provide continued support to best serve the emotional needs of the organ and tissue donor families.
• Identifies and resolves problems with families involving the donation process by engaging families in the continuing process. Evaluates and addresses the issues that arise by forming solutions and providing care as necessary. Ensures that crisis intervention and support is provided in a professional and appropriate manner.
• Participates in telephone conferences with donor families regarding bereavement and the aftercare process. Manages family requests for follow‑up information on recipients in an effort to provide closure and comfort to grieving families. Utilizes clinical judgment and experience to make appropriate referrals to local agencies that are equipped to serve the particularized needs of families on a case‑by‑case basis.
• Provides support, information and guidance to help families cope with the difficulties inherent in the donation process. Offers crisis intervention and bereavement care to donor families when necessary. Facilitates correspondence between donor families and recipients in a coordinated manner to provide support and reassurance to the donor families, while allowing both the donor families and recipients to best deal with experience, sharing, strength, and gratitude.
• Organizes, facilitates and conducts support meetings on an individualized basis with organ and tissue donor families. Coordinates suitable environment, location, support methodology, and subject matter, to ensure that a high level of professional care and support is provided to the families. Leads and presides over the support meeting by introducing and discussing topics and objectives tailored to address the needs and concerns of donor families on a case‑by‑case basis.
• Participates in departmental meetings as a representative for the concerns and experiences of donor families relating to crisis intervention, bereavement care, and post‑donation counseling. Offers feedback to staff regarding donor family concerns and strategies to improve emotional support structure and procedures to meet the needs of recently bereaved families. Provides input as to how to enhance best practices in the consent process, relaying what has and what has not worked from experiences onsite with families and through the aftercare support perspective, in an effort to improve the overall process for future donor families and the authorization process.
• Collaborates with the Family Services team to plan and organize the Donor…