Shift Lead - Philadelphia

Apply to the Shift Lead – New Philadelphia role at Lancaster Wings, Inc.

We’re looking for a fun, high‑energy leader to join our growing team. Bring your passion for people, sports, and customer service to Buffalo Wild Wings, the "Greatest of All Times!" At Lancaster Wings, we pride ourselves on great wings, cold beer, and all sports. Join us and help bring the love of sports together with great food, family, and friends.

• Provide support to the Sports Bar as an extension of the salaried management team.
• Directly supervise approximately 40 team members, holding them accountable to job duties and overall performance.
• Provide feedback to management for building team member schedules.
• Adhere to and enforce all company standards and policies, including federal, state, and local laws.
• Manage and follow up on tasks vital to the sports bar’s operation.
• Maintain compliance with beer and liquor licensing, work authorization, and wage and hour laws.
• Emphasize safety, sanitation, and security; ensure all team members are properly trained.
• Conduct daily line and equipment checks and maintain restaurant cleanliness to meet Health Department and corporate audit standards.
• Maintain food quality, taste, and presentation standards.
• Ensure proper food handling to prevent cross‑contamination and improper storage.
• Resolve escalated conflicts or guest complaints and communicate with management.
• Follow company cash handling and payment processing procedures.
• Produce daily, weekly, and monthly reports as required.
• Optimize store profit by managing labor and cost of goods/inventory.
• Provide clear, respectful, and constructive feedback to team members.
• Exercise sound judgment and professional decision‐making to prevent or diffuse risks.
• Drive sales through community involvement, outreach, discounts, and fundraising.
• Take ownership and responsibility for overall operation and performance of the sports bar.
• Perform additional duties as assigned by leadership.

• Positive Work/Life Balance
• Flexible Work Schedule
• Paid Time Off
• Comprehensive and Customized Training Program
• Aggressive Monthly Bonus Potential (based on sales, labor, and profitability goals)
• Employee Insurance Benefits – Medical, Dental, Vision, and Group Term Life
• Free Shift Meals
• Closed Thanksgiving and Christmas

• Passion for people and sports.
• Minimum age 21 years.
• Successfully completed background check.
• Minimum one year experience in restaurant management or supervision, preferably in a high‑volume, full‑service setting.
• High school diploma or equivalent.
• Reliable source of transportation.
• Serv Safe certification recommended.
• Proficient understanding of food allergens.
• Ability to obtain a Food Handler Card.
• Experience with cleaning chemicals, heat and A/C units, and walk‑in freezers.
• Must be able to work a flexible schedule, including opening, closing, weekends, and holidays.
• Excellent verbal and written communication skills.
• Highly motivated to achieve superior results as a self‑starter with strong attention to detail, organization, and multitasking.
• Maintain confidentiality of proprietary company and team member information.
• Maintain professionalism under pressure.
• Personable, friendly, and able to communicate with guests.
• Excellent customer service and guest satisfaction delivery.
• Knowledge of basic math functions and currency calculations.
• Strong interpersonal skills; work independently and with others.
• Open to direction and constructive feedback.
• Computer proficiency (Windows programs, calculator, copier, printer, cash drawer, POS touchscreen, food products, cooking equipment).
• Ability to lift 10–50 lbs and lift overhead frequently.
• Ability to work at a fast pace and high intensity while standing for extended periods.

• Seniority Level: Mid‑Senior Level
• Employment Type:
  
  Full‑time
• Job Function:
  Management and Manufacturing
• Industry: Restaurants

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E‑Verify employer. We are committed to providing all team members with a safe, drug‑free environment void of discrimination or harassment where staff can learn, grow, and develop more than they can on their own.