Group Services Manager; Conference Services

Overview

Group Services Manager (Conference Services) role at Four Seasons Hotels and Resorts. This listing describes the responsibilities, qualifications, and offerings for the Conference Services Manager position with the Catering and Conference Services team at Four Seasons Hotel and Residences New Orleans.

• Sell and service group and catering events for the hotel.
• Work cohesively with the Banquet and Food & Beverage team to deliver seamless service.
• Drive revenue and exceed goals through upsells in Banquets food and beverage and Spa revenues to assigned groups.
• Forecast food & beverage events from assigned groups.
• Provide excellent customer service and exceed customer expectations.
• Manage and lead follow up on rooms and food & beverage attrition.
• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event.
• Manage all aspects of events, including the room setup, catering, and other special requests.
• Work closely with all departments to ensure seamless service delivery.
• Oversee the execution of event, troubleshooting any issues that may arise.
• Maintain budgets, communicating to clients about estimated expenses.
• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates, and post-event reports.
• Lead Planning Site Visits.

• At least 3 years of management experience within Catering or Conference Services is required.
• Bachelors Degree in Sales and Marketing, Business or similar discipline preferred.
• Sales forces/Delphi experience preferred.
• Proficiency in Microsoft Office Suite.
• Attention to detail.
• Display exception negotiation and upselling skills.
• Ability to organize and to proficiently read, write and communicate in English.
• Have basic knowledge in technology including audio and visual equipment.

• Comprehensive learning and development programs to help you elevate your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan).
• Paid Time Off & 9 Paid Holidays, including Mardi Gras.
• 401(k) Retirement Plan including Employer Matching Program.
• Exclusive discount and travel programs with Four Seasons worldwide.
• Complimentary Employee Meals prepared by our Banquets culinary team.
• Discounted parking near the hotel.
• And much more!

• This position is full-time. Candidates must be able to work irregular schedules that cater to the group needs and requirements. This includes mornings, days, evenings, nights, weekends and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the Eeoc poster information visit: (Use the "Apply for this Job" box below)./

Location:

Riverfront luxury in New Orleans – Four Seasons Hotel and Residences New Orleans, a landmark tower with a central downtown location on the Mississippi River. Dine on Louisiana cuisine, enjoy a resort-style pool, and plan private events at our 34th-floor observation deck with views of New Orleans.