Customer Services Representative; Caesars Orleans

Position: Customer Services Representative (Caesars New Orleans)
JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you.

Become a part of our winning team and bring your fun spirit along with you!

BENEFITS:
Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member Parking

Discounted Monthly Bus Passes

Free Team Member Assistance Program

Team Member Discounted Hotel Room Rates

Discount Program within Caesars Partner Network

Fun and Free Team Member Events

Tuition & Student Loan Debt Repayment Assistance

First Time Homebuyer Program

Child Care Assistance Program

401k Matching

ABOUT THE ROLE:

Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis.

The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.)

* Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions

* Consistently exhibits a fun, upbeat and positive attitude at all times.

* Must be aware of surroundings and be able to initiate a greeting with every guest every time.

* Exhibits strong communication skills, including public speaking.

* Provides customer feedback and suggestions to department leaders on a regular basis.

* Assists in the execution of special events and particularly in managing the overall customer experience.

* Responsible for customer contact and interfacing with guests by letter, person, or telephone.

* Convey terms of programs and explain qualifications and requirements to prospective customers.

* Works with all departments to assist in serving customers to provide Customer Satisfaction.

* Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments.

* Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed.

* Adhere to regulatory, departmental, and company policies in an ethical manner.

A FEW MORE THINGS:

* Must be able to maneuver all areas of the casino, including in and around pit areas.

* Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.

* Must be able to stand/ walk for extended periods of time.

* Must be able to lift up to 25 pounds.

* Must be able to use a computer:
Microsoft Word, Excel, and Power Point.

* Must be able to read, write, and understand English.

GAMING PERMIT: N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity

Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE:

By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.