Service Operations Administrator

• Provide administrative support to the operations team and senior management.
• Assist with the preparation of reports, presentations, and other documents as needed.
• Schedule and coordinate meetings, conference calls, and appointments.
• Maintain and organize operations-related documents and records.

Process Management:

• Support the development, implementation, and monitoring of operational procedures and systems.
• Help identify areas for improvement and suggest process optimizations.
• Coordinate between departments to ensure the alignment of goals and smooth operations.

Data Entry & Reporting:

• Track, maintain, and input operational data into relevant systems or databases.
• Prepare weekly, monthly, or ad-hoc reports on operational performance.
• Assist in maintaining budgets and monitoring financial performance.
• Communicate with customers and vendors to resolve issues, provide updates, and gather information when necessary.
• Assist with customer service inquiries, follow-ups, and escalations.
• Work closely with various teams (finance, logistics, HR, etc.) to streamline operations.
• Collaborate with internal and external teams to ensure effective communication and coordinate.

IDEAL EXPERIENCE & QUALIFICATIONS:

• High school diploma or equivalent required; business administration, operations management, or a related field (preferred but not required).
• Minimum of 2-3 years of experience in administrative or operations support role.
• Ability to work independently with a proactive approach to resolving issues.
• Strong interpersonal and communication skills, including the ability to communicate effectively with all levels of personnel.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Excellent organizational and time management skills with a strong attention to detail.
• Knowledge of construction industry-specific practices and terminology is highly beneficial.
• Strong Organizational skills with the ability to prioritize and work under pressure.

About Gallo Mechanical Services

Gallo Mechanical Services is an affiliated company with Gallo Mechanical, a top-tier mechanical construction and service provider headquartered in Louisiana, with offices throughout Louisiana, Texas (Beaumont), Carolinas (Charlotte, Raleigh, and Charleston), and Mississippi (Biloxi) areas. Gallo Mechanical LLC is built on a bedrock foundation of dedication to family, service and performance. The company, a 75-year locally-grown family operation, is deeply invested in finding the best way to both serve and grow the community in which they live and work.

The mission of Gallo Mechanical Services is to provide facility owners premium post-construction service and warranty support throughout the lifecycle of their facilities.

Inclusive Employer

Our number one focus will always be our people. Gallo Mechanical welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. Gallo Mechanical is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

Equal Opportunity Employer, including disabled and veterans.