Contracts Coordinator Keynes

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

Contracts Coordinator (Customer Experience - Agency Contracts)

Hours: Part time - 24 hours per week

Location: Milton Keynes

Reporting to: CX Team Leader

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Contracts Coordinator to join our team. As a Contracts Coordinator at the UK’s leading property portal, you'll play a key role in supporting our Estate Agency Partners alongside our internal Account Managers through Partner contractual process changes, ensuring a smooth and high quality experience.

This is a phone and process based role, where you'll handle incoming contracts and calls from Partners and Account Managers, guiding them through contract updates, product activations and invoicing queries. Other internal teams you’ll also work closely with include Design, Data feed and Commercial Finance, to ensure seamless product delivery.

Your day to day will involve managing contract adjustments, processing Partner requests and ensuring accuracy in revenue related tasks. Strong attention to detail and the ability to handle multiple processes efficiently will be key.

Here are your key responsibilities:

• Working closely with our Account Management teams to help deliver agreed outcomes from their Partner meetings and always looking for opportunities to help them by being proactive with Partner orders to free up their time.
• Having a designated Sales patch and supporting with any processing queries, attendance of patch meetings to deliver updates & owning any statistics to be shared.
• Working with Sales on large Partner tasks outside of usual day to day workload, to support our Partners with higher revenue based contractual changes.
• Helping work towards the agreed team objectives (the team OKR’s) that contribute to the wider Rightmove mission.
• Ensuring that any changes to Partner packages and products are completed accurately first time, helping towards the team mission of reducing Partner credits.
• Occasionally joining showcases to support new products, services and tools that will benefit our Partners, and sharing back learnings to the team
• Supporting wider Customer Experience teams phone lines and workload tasks regularly during morning meetings, team meetings or during higher escalation scenario’s.

• You take ownership and accountability, ensuring accuracy and high standards so it’s right the first time for our Partners. You apply sound judgment, take responsibility, and build trust through reliable and efficient work.
• You’re flexible and open to supporting other parts of the processing team or wider Customer Experience when needed.
• You focus on growth and development, always looking to expand your knowledge and problem solving skills. You take ownership of queries, seek solutions, and are comfortable finding answers from across Rightmove for more bespoke requests.
• You help build a supportive and inclusive team culture, recognising achievements, celebrating success, and encouraging team spirit while working collaboratively with colleagues across the business.
• You are a clear and confident communicator, both written and verbal, capable of building strong relationships with Partners and internal teams. You set expectations effectively and ensure transparency in all interactions.
• You have strong organisation and time management skills, balancing multiple priorities in a fast‑paced environment. With solid IT skills, including Excel, Word, and CRM systems, you work efficiently and adapt to evolving processes.

Rightmove is the UK’s largest property portal, helping millions of people plan their next move and discover the best properties on the market. Our core values drive everything we do:

• We create value… by delivering results and building trust with partners and consumers.
• We think bigger… by acting with curiosity and setting bold aspirations.
• We care deeply… by…