Call Center Sales Representative

Company Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

MCI helps customers tackle CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance.

We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. If you have a passion for sales and helping people find the right solutions, and you thrive in a fast‑paced, goal‑oriented environment, we want you on our team!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Make outbound calls to potential and existing customers
• Promote and sell products or services tailored to customer needs
• Handle objections and close sales effectively
• Meet or exceed sales quotas and performance metrics
• Maintain accurate records of sales activities and customer interactions
• Follow up on leads and respond to customer inquiries
• Stay informed about product updates, promotions, and offerings

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English and Spanish (spoken and written)
• Strong sales and persuasion skills
• Excellent communication and negotiation abilities
• Ability to work in a fast‑paced, target‑driven environment
• Previous sales or telemarketing experience is a plus

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses, prizes, and sometimes cars.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days, and all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. The employee will also regularly operate office equipment including a phone, copier, and printer, and may occasionally move objects up to forty (40) pounds.