Operations Manager- Multifamily

Overview

Village Green seeks a dynamic and experienced Multi-family Operations Manager in the Des Moines area. As a critical team member, you will maintain the highest standards of service and excellence while providing unparalleled experience for our multi-family property clientele.

Our 100-year history makes us one of the oldest and most experienced management companies, and we have room to grow within the rising apartment industry.

Salary: 58k plus quarterly bonus

The Operations Manager assists the Property Manager with activities involved in the successful day-to-day operation of the community with strong emphasis on accounts receivable and leasing. Also performs the Property Manager’s functions, with limited authority, in her/his absence.

REQUIREMENTS

• 4-year degree
• Previous experience working in an operational-type role preferred
• Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred
• A basic understanding of accounting principles
• Good organizational skills
• Previous experience in multifamily management
• Supervisory skills
• Prefer a real estate license
• Ability to communicate effectively
• Must be team-oriented

• Establishes and maintains good relations with residents, prospective residents, and vendors
• Maintain over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows up with telephone calls and/or collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes, etc.
• Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
• Administers the lease renewal program. Completes/updates the “Renewal Worksheet” and submits it to the property manager. Generates and delivers “renewal letters” 60 days before the lease expirations, generates and delivers renewal leases, and updates information in the property management system. Ensures that all residents who give notice to vacate receive a follow-up call. Sends a thank you letter to all residents who renew.
• Generates and delivers general correspondence to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc.
• Inspect the condition of move-outs promptly to document charges before refunding security deposits.
• Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assesses charges, inputs information into the property management program; prints and mails all applicable notices and information.
• Generates and balances month-end reports that are produced by the property management program.
• Maintains a collection policy for residents who moved out with a balance on their accounts. Submits a monthly report to the property manager with the status of collection accounts.
• Assists leasing in marketing long-term vacant units, i.e., sets up mini models in units.
• Assists the property manager in evictions and follows state eviction laws.
• Assists in monitoring property condition; reports concerns/liabilities to the property manager/maintenance supervisor.
• Adheres to established policies related to fair housing.
• Communicates with co-workers, management, residents, vendors, and all outside contacts courteously and professionally.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
• Performs leasing activities in the absence or unavailability of the Leasing Consultant. See the Leasing Consultant Job Description for specific information.
• Plans, organizes, promotes, and implements resident functions with the management staff.
• Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.
• Prepares invoices for approval in the event of the absence of the Property Manager.
• Performs all reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP.
• Performs, when asked, property manager duties in the absence of the Property Manager.
• Responsible for the performance of the leasing staff’s closing ratio, phone conversion, and shopping reports. Reports a Leasing Agent’s lack of performance and ability to the Property Manager

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.