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Senior Service Desk Lead: ITSM & Accessibility
Job in
Questa, Taos County, New Mexico, 87556, USA
Listed on 2026-01-24
Listing for:
TechDigital Group
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
An established industry player is seeking a skilled Service Desk Agent to serve as a critical point of contact for resolving computer-related issues. In this role, you will manage requests through service desk software, ensuring efficient ticketing and problem resolution. The ideal candidate will have 5-7 years of Level III support experience, demonstrating a strong ability to evaluate and improve Helpdesk processes.
This position offers the opportunity to be a strategic asset within the organization, implementing best practices and solutions to enhance accessibility and customer satisfaction. Join a dynamic team and contribute to delivering exceptional service in a fast-paced environment.
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Position Requirements
10+ Years
work experience
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