Room Attendant

Overview

Company Description
From our dazzling location in the heart of Miami, we offer a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Housekeeping team as a Room Attendant at Hyde Midtown, Miami.

Job Purpose: Under the general guidance of the Housekeeping Manager, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained level. Ensure all guests receive high quality, personalized service and an Engaging, Dynamic Guest Experience.

• Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
• Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily
• Dispose of all rubbish and dirty linen safely and correctly
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow up, referring to others when necessary
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow hotel lost and found procedure
• Assist in stock and special cleaning projects as required
• All guest property is handled in an efficient and correct manner
• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor/Manager
• Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor/Manager
• Report any shortage of linen, supplies or equipment to the Floor Supervisor/Manager
• Comply with Health and Safety hazards and report these at once
• Assist fellow employees to perform similar or related jobs as and when necessary
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and may provide lateral service; on occasion the team may perform related tasks to provide exceptional guest service

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

In addition to the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time determined by the supervisor.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Keep work area clean and organized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

• Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect business needs.

Personal Protective Equipment (PPE) may be required when…