Retreats Coordinator - Glorieta Camps

Full Time

Starts at $15.20/hour plus housing and benefits.

Location:

Glorieta, NM.

Position:
Retreats (Programs)

To fulfill our mission by assisting with the facilitation of the Retreat guest experience from first contact through the on‑site experience, through programming, including overseeing the efficient operation of the guest experience.

• Assist with all administrative tasks for Retreat groups such as, but not limited to: pre‑trip booking, post‑group debriefing, follow up, surveys, billing and collecting payments, preparing and receiving contracts and deposit forms, schedules, etc.
• Manage all logistics sheets, which share information with staff about retreat groups and scheduling. Assign names to each shift slot for each week of retreat groups.
• Manage the Hosts and Retreat RAs to ensure that all on‑site aspects of a retreat are done smoothly, on time, and to a high guest‑service standard.
• Conduct weekly or biweekly 1‑1s with direct reports (Hosts and Retreat RAs) to promote open communication and opportunities for growth.
• Ensure the creation and maintenance of all assigned group information in Salesforce to include creating and managing opportunities, accounts, and contacts, as necessary.
• Perform quality control by walking all guest spaces and rooms prior to guest arrival to ensure cleanliness, correct set‑up, and an excellent guest experience.
• Assist the Retreat Manager with budget, sales, marketing, strategic change management in the department as assigned.
• Collaborate with housekeeping, food service, grounds, and maintenance to prepare spaces and property for guests.
• Manage all aspects of quality control during the Retreat season (housekeeping, retail, activities, etc.) to ensure guest retention and maximize guest experience.
• Form authentic relationships with group sponsors and leaders, teachers, future guests, and staff (full‑time, summer staff, and interns).
• Facilitate all aspects of tours for future guests.
• Assist with the facilitation of Community Day including advertising, promoting, staffing, and executing the event.
• Follow all systems and processes that aid all aspects of wonderful retreat guest experiences.
• Host groups and events on a rotation with other Retreat staff.

• A vibrant relationship with Jesus Christ and commitment to scripture and will continue to pursue that further.
• Strong sense of hospitality and customer service.
• High degree comfortability with phone calls, emails, guest interaction, and public speaking.
• College degree or higher is preferred.
• Ability to use technological systems at Camp proficiently.
• Proficiency in spreadsheets.
• Experience with Salesforce.
• Ability to work long hours.
• Ability to confront, encourage, and inspire staff towards excellence in their work.
• Strong administrative and organizational skills with high attention to detail.
• Experience with event planning or the equivalent is highly desired.
• High level of managing details for up to 40 events at one time.
• Ability to manage, delegate and respond to situations in a Christ‑centered way.
• Willingness to learn new skills.
• Ability to be flexible with time‑off and new policies.
• Ability to problem solve and be flexible and adaptable with the changing and developing needs of guests and handle the resulting actions with speed and kindness.

Glorieta Adventure Camps is a Christian outdoor adventure camp located in Northern New Mexico. Our mission is to inspire Christ‑like change through outdoor adventure, authentic relationships, and Biblical truth. Our camps are filled with activities and programs that are loaded with fun and tailored to inspire lives toward deeper relationships with Christ. Our staff are passionate about providing an environment that is safe and points guests back to the mission.

Working at Glorieta Adventure Camps is an opportunity to be a part of something bigger than oneself and know one is making a difference in people’s lives and communities. We are looking for ministry‑minded individuals to join our team and help further our mission. We encourage all applicants to carefully consider our mission statement before applying.

Starti…