H6660 Ski Apache F&B Steward

Overview

Summary Of Position
Assist in maintaining the daily sanitations of kitchens as well as clean all pots, pans, plates, utensils, treys etc. on a daily basis.

• Position Title: Steward
• Reports To: F&B Manager
• Supervises: N/A

• Ability
• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understand how to take ownership of problems and solve them when solutions may not be available.
• Explain how to request help from others when needed to complete task or goal.
• Have complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical/operational SOPs and task lists.
• Respond to obstacles; find new ways to reach desired end results.
• In absence of guidance, act and take charge to respond to guest or internal customer needs.
• Respond to change by quickly applying talent and skills in a positive way to succeed.
• Support achievement of Quality Goal; “Do it right the first time.”
• Act to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Make suggestions to improve performance.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage enthusiasm from others.
• Choose a positive approach in all situations.
• Respect individuality of others; continue to communicate in order to work together.
• Speak positively about guests, other team members and our business in all situations on and off property.
• Treat others with respect in all situations.
• Service
• Serve others.
• Identify and communicate needs of guests and others.
• Take quick action to serve others in a way that meets/exceeds their needs.
• Identify ways to improve individual or team’s service to others.
• Provide service outside job responsibilities if needed to help resort succeed.
• Take ownership of guest problems until it is solved.
• Professionalism
• Meet IMGR&C Appearance standards.
• Professionally support IMGR&C reputation and image in all situations, on and off property.
• Attendance
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.
• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Checks, prepares and restocks station with supplies.
• Maintains a clean and sanitized work area including all equipment.
• Requests and inventories needed items for ordering.
• Communicate supply shortages and needs before running out.
• Report all shortages of cleaning supplies immediately so items are purchased.
• Wash all supplies in a timely manner or as directed by manager or supervisor.
• Maintains outlet…