Assistant General Manager

Overview

Company and Job
From our dazzling location in the heart of Miami, we offer both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our team as an Assistant General Manager.

Under the guidance of the General Manager, this position will lead and inspire the hotel team to achieve Company and Hotel business objectives. This role is responsible for planning and managing the room and related areas’ operations to achieve guest satisfaction and quality service while meeting and exceeding financial goals. The position is responsible for short and long-term planning and day-to-day operations of the hotel.

• Plan, organize, facilitate, attend and/or participate in various hotel and departmental meetings
• Ensure compliance of brand standards, operating procedures and policies
• Direct the direction, support, training and tools by building consistent relationships to empower teams to provide win/win decisions for internal/external customers
• Direct all activities of the Front Office, Housekeeping, and Engineering Departments and communicate with other departments to ensure guest and associate satisfaction
• Attend bi-monthly management lobby/hotel functions
• Monitor and review guest comments to identify areas for improvement and share with staff to improve guest satisfaction, guest relations and loyalty scores; respond to guests as necessary
• Ensure Front Office, Housekeeping, and Engineering Departments achieve efficiencies and service levels through scheduling and monitoring staffing levels
• Monitor availability and occupancy daily and communicate with Revenue Manager to resolve issues
• Complete and issue employee evaluations upon approval of the General Manager
• Participate in Fire Safety and Loss Prevention programs

• Communicate effectively, both verbally and in writing, to provide clear direction to venue teams
• Communicate with employees using a positive and clear speaking voice, listen to requests, respond with appropriate actions and provide accurate information
• Remain calm and alert, especially during emergencies or heavy activity, serving as a role model for the team and other employees
• Make decisions and take actions based on experience and good judgment; sometimes revise procedures to accommodate unusual situations

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

• Attend mandatory meetings including divisional and staff meetings
• Participate in community events and ensure corporate social responsibility goals are met
• Utilize Microsoft Office, Micros, ADP, and department-specific systems
• Keep work area clean and organized
• Ensure confidential documents are kept secure and are shredded or pulverized when disposed of
• Complete other duties as assigned by the General Manager
• Demonstrate positive leadership to inspire Team Members
• Ensure compliance with company policies and procedures

Assimilate into Ennismore’s culture through understanding, supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards is essential. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation.

• College Degree in Business, Hospitality, or related field preferred
• Experience in Hospitality is preferred
• Minimum three (2) to five (5) years of progressive experience in a hotel or related industry leadership role, preferably in an upscale or lifestyle brand hotel
• Proven team leader with energy and motivation and a track record of upholding company values
• Intermediate to proficient understanding of computer systems such as Opera, Microsoft Word, Excel & Outlook
• Ability to enter and locate work-related information using…