More jobs:
H6440 Floor Specialist
Job in
Mescalero, Otero County, New Mexico, 88340, USA
Listed on 2026-01-26
Listing for:
Inn of the Mountain Gods
Full Time
position Listed on 2026-01-26
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Housekeeping
Job Description & How to Apply Below
Location: Mescalero
Position Title: Floor Specialist
Reports To: Executive Housekeeper, Housekeeping Manager, Housekeeping Supervisor
Supervises: N/A
Summary of Position
Cleans and maintains public guestroom areas (hallways, etc.), and general janitorial work for Hotel Housekeeping Department.
Key Responsibilities and Performance/Behaviors
- Ability
- Can explain and demonstrate Hospitality Behaviors and Performance Standards.
- Understands where to get the information needed to complete tasks to standard.
- Can explain and demonstrate technical skills used to complete tasks to standard.
- Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
- Understands how to take ownership of problems and solve them when solutions may not be available.
- Can explain how to request help from others when needed to complete task or goal.
- Has complete knowledge and can tell others of IMGR&C products and services.
- Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
- Performance
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.
- Responds to obstacles; finds new ways to reach desired end results.
- In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
- Responds to change by quickly applying talent and skills in a positive way to succeed.
- Supports achievement of Quality Goal; "Do it right the first time."
- Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
- Makes suggestions to improve performance.
- Behavior
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
- Approaches all activities with enthusiasm and encourages enthusiasm from others.
- Chooses a positive approach in all situations.
- Respects individuality of others; continues to communicate in order to work together.
- Speaks positively about guests, other team members and our business in all situations on and off property.
- Treats other with respect in all situations.
- Service
- Serves others.
- Identifies and can communicate needs of guests and others.
- Takes quick action to serve others in a way that meets/exceeds their needs.
- Identifies ways to improve individual or team's service to others.
- Provides service outside job responsibilities if needed to help resort succeed.
- Takes ownership of guest problem(s) until it is solved.
- Professionalism
- Meets IMGR&C Appearance standards.
- Professionally supports IMGR&C reputation and image in all situations, on and off property.
- Attendance
- Meets IMG&C policy for attendance.
- Informs supervisor of future absence as far in advance as possible.
- Communication
- Provides information others need to succeed, in time for them to use it.
- Shares with next shift the information needed for them to succeed.
- Listens to others without interruption; acts on their feedback when possible.
- Asks questions to better understand expectations of others.
- Reports all guest complaints and compliments to Supervisor or Manager.
- Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
- Team Work
- Puts Success of team ahead of personal success.
- Helps other team members succeed without being asked.
- Takes action to resolve conflict between individuals.
- Helps other departments achieve success.
- Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
- Does whatever is necessary to help department and resort success.
- Contributes ideas that support progress and success at shift, team and departmental meetings.
- Cleans hallways and shampoos upon need;
- Dusts and cleans baseboards, ceiling and floor vents;
- Assists in any high work that the room attendant cannot reach;
- Cleans ash urns, take out cigarette butts and trash;
- Empties and cleans trash cans inside and out;
- Vacuums hallway carpets and dusts and cleans stairway rails, sweep down stairs;
- Cleans hall doors and windows, wipe window sills;
- Checks hallways for marks and smudges and cleans any marks and smudges;
- Cleans and dusts hallway furniture;
- Cleans and vacuums guestroom area elevators, clean threshold and tracks of elevators, clean
- elevators;
- Checks and empties Housekeepers' vacuum cleaners;
- Retrieves dirty linen and trash from Housekeepers' carts;
- Keeps Housemen's supply closets neat, cleaned, and stocked;
- Replaces dirty or wet floor mats;
- Gets supplies from purchasing, moves heavy furniture for Housekeepers, strips rooms on heavy check-out days as needed;
- Performs other duties as assigned.
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