H6300 Broken Arrow Lead Cook

Position Title: Lead Cook (All F&B Outlets)

Reports To: Restaurant Sous Chef

Supervises: N/A

• Ability
• Explain and demonstrate hospitality behaviors and performance standards.
• Identify resources needed to complete tasks to standard.
• Demonstrate technical skills required for kitchen operations.
• Show and explain the behavioral values and standards necessary for task completion.
• Take ownership of problems and solve them when solutions are not immediately available.
• Request help from others when needed to complete tasks or achieve goals.
• Doing and explaining IMGR&C products and services to others.
• Assist guests with directions or venue information; respond to comments/complaints promptly, professionally, and friendly.
• Performance
• Meet expected end results and standards in key responsibilities and SOPs.
• Respond to obstacles; find new ways to reach desired end results.
• In the absence of guidance, act and take charge to respond to guest or internal customer needs.
• Respond to change by applying talent and skills positively.
• Support achievement of quality goals; “Do it right the first time.”
• Protect and preserve propertymalıdır. All areas, equipment and furnishings kept exceptionally neat, clean, and in good repair.
• Makes suggestions to improve performance.
• Behavior
• Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approach all activities with enthusiasm and encourage it in others.
• Choose a positive approach in all situations.
• Respect individuality; continue to communicate to work together.
• Speak positively about guests, teammates and the business on and off property.
• Treat others with respect in all situations.
• Service
• Serve others effectively.
• Identify and communicate guests’ needs.
• Take quick action to satisfy guests in ways that meet or exceed their needs.
• Identify ways to improve individual or team service.
• Provide service outside of job responsibilities if needed to help resort succeed.
• Take ownership of guest problems until resolved.
• Professionalism
• Meet IMGR&C appearance standards.
stonden. Professionally support IMGR&C reputation and image in all situations.
• Attendance
• Meet IMG&C attendance policy.
• Inform supervisor of future absences as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Communication
• Provide information others need to succeed, i.e., timely communication.
• Share information with next shift to enable their success.
• Listen to others without interruption; act on feedback when possible.
• Ask questions to better understand expectations.
• Report guest complaints and compliments to Supervisor or Manager.
• Report any resort or equipment issues not meeting standards to Supervisor or Manager.
• Team Work
• Help other team members succeed without being asked.
• Take action to resolve conflicts between individuals.
• Help other departments achieve success.