Clinic Receptionist

Overview

As a Federally Qualified Health Center, 501c3, our mission is to provide affordable, accessible, quality health care to the people of Northern New Mexico. We strive to improve the quality of life by bringing primary health care and basic health education to the people of Northern New Mexico through a system of clinics and cooperative programs. El Centro offers vital health services in a caring and supportive environment.

El Centro Family Health is seeking a full-time Clinic Receptionist dedicated to serving the needs of our community.

Under the direction/supervision of the Clinic Manager and/or the Regional Administrator, the Clinic Receptionist is responsible for projecting a positive first impression of the organization, communicating effectively with coworkers and the general public, greeting patients and other visitors, determining their needs, and directing them to the appropriate party with complete confidentiality. An essential job result is accurate and reliable work products, which have a direct impact on the financial performance of El Centro Family Health.

The Clinic Receptionist works in a busy medical clinic environment and must be courteous, polite, and helpful to patients, visitors, the public, and ECFH staff while exhibiting excellent customer service. Requires excellent telephone etiquette, the ability to work well under pressure, accuracy and efficiency, and the ability to work in a supportive manner with patients, visitors, the public, and ECFH staff.

The position requires attention to detail, ability to relate data elements, and ability to evaluate discrepancies in data and documents using defined sources of information. The Clinic Receptionist may receive and record payments and/or other documentation for financial reimbursement and is not delegated authority to commit the company in the expenditure of funds or in the adoption of changes in policy or procedure.

The employee is responsible for identifying correct answers and for recommending action with a high degree of reliability. Errors may result in patient and employee inconvenience, dissatisfaction, and potential legal action. Work is primarily performed in an automated database, with protocols for back-up and security. Because the Clinic Receptionist has access to personal data regarding individual patients and their families, an essential job result is the maintenance of a high level of confidentiality.

Violation of this confidence may result in disciplinary action, including termination of employment.

Education: High school diploma or GED equivalent.

Experience (preferred): Minimum of two (2) years' experience, with at least one (1) year experience in a related field.

Experience: Medical terminology and health insurance claims, Medicaid, and Medicare.

Knowledge, Skills and Abilities: Bi-lingual – Fluent English/Spanish.

• 401 k Retirement
• 7 Paid Holidays
• Medical, Dental, Vision Insurance
• 100% Employer Paid Basic Life Insurance
• Employee Voluntary Supplemental Benefits
• Employee Assistance Program
• Flexible Spending Account (FSA)