Referral Program Manager

Overview

Join our team as a Referral Program Manager in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well‑being.
• People‑First:
  We prioritize your well‑being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid‑sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity.
• Reports directly to the assigned Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis.
• Leading team members by providing guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
• Effectively communicates with clinical staff to resolve authorization issues and complaints.
• Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained.
• Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
• Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling.

Job Requirements:

• High School Diploma or equivalent
• Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
• Two (2) years of management or supervisory experience in a healthcare setting
• Two (2) or more years of experience with Electronic Health Record

Preferred

Job Requirements:

• Bachelor's degree