Lead Medical Assistant

Job Title

Lead Medical Assistant Position – Code: L17N (Non-Exempt)

Health Center Operations – Salary Grade: F7 – Account Code: xx05xx

This role supports the Nurse Flow Manager and clinical teams to efficiently deliver high‑quality patient care. Under general supervision, the Lead Medical Assistant provides clinical, administrative, and staff support to a full range of medical services following established protocols, procedures, policies, and standards.

• Assists the Nurse Flow Manager in coordinating clinical functions and staffing activities that support clinical efficiency and patient satisfaction, including training new MA hires or MA students for clinic rotations.
• Coordinating the ordering and maintenance of medical supplies for the clinic and maintaining a quarterly inventory of medical supplies and equipment.
• Scheduling for the back office, including MA scheduling and the review of schedule templates from providers.
• Completing daily board assignments based on provider‑MA teams (including residents when present).
• Researching all open pregnancies to appropriately report/close out pregnancy and post‑delivery.
• Helping coordinate patient portal sign‑ups and completion of patient experience surveys.
• Coordinating with the Training Center to obtain and maintain portal access.
• Stocking PPE bins for emergencies (refer to All Hazards Manual for details).
• Assisting with pharmacy and message pools as assigned.
• Assisting with appropriate staff assignment for Code Blue drills/events and with medical assistant oversight for MA‑tracked referrals.
• Managing Intake when the Nurse Flow Manager is unavailable.
• Available as a float MA, lab MA, PAA, or assigned provider MA when the clinic is understaffed or to address timely service delivery.
• Assisting the Nurse Flow Manager with monitoring MA‑assigned extra duties (Code Blue, board assignments, hand‑washing tool, EKG and crash cart inventory, STD counts, oxygen checks, and autoclave compliance).
• Assisting providers with durable medical equipment orders.
• Following and maintaining all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of medical clinical services.
• Maintaining competencies of MA II or MA III, depending on current job level.
• Performing miscellaneous job‑related duties as assigned.

• High School graduate or GED certificate and completion of an acceptable training program.
• Bi‑lingual English/Spanish is preferred.
• Minimum 1.5 years of experience as a Medical Assistant.
• Graduation from a technical school as a Medical Assistant or equivalent.
• Five years of experience directly related to the duties and responsibilities specified is preferred.

• CPR Certified.

• Ability to work as a team member within a clinical environment.
• Current knowledge of and ability to follow a full range of medical clinical procedures and protocols.
• Knowledge of federal, state, and institutional regulations and guidelines for the provision of medical outpatient services.
• Ability to set up and prepare medical equipment and instrumentation in accordance with established regulations and guidelines.
• Knowledge of sterile procedures.
• Ability to operate, maintain, and troubleshoot a wide range of medical equipment in accordance with prescribed procedures and standards.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Knowledge of planning and scheduling techniques.
• Knowledge of patient evaluation and intake procedures.
• Records‑maintenance skills.
• Knowledge of and familiarity with compliance programs, and ability to cooperate fully and comply with laws and regulations.

Adult, geriatric, adolescent, pediatric

• Physical effort and dexterity:
  Good dexterity to operate a personal computer and basic medical and laboratory equipment; moderate activity with handling objects up to 25 pounds and standing/walking for more than four hours per day.
• Machines, tools, equipment:
  Capable of using medical equipment, office machines, and personal computers for word processing, data entry, and retrieval.
• Visual acuity, hearing, and speaking:
  Must be able to read computer monitor output and basic medical test results accurately and communicate clearly and accurately for work and safety compliance.
• Environment/working conditions:
  Work is mostly inside a clinic in a controlled environment; normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work is scheduled Monday‑Friday, although weekends may be required to meet deadlines.