Customer Operations Associate

Who are we?

At Open Payd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails‑agnostic approach empowers any business to move and manage money globally - across both traditional rails and stable coins — at scale, and in real time.

The Open Payd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best‑in‑class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.

• Communicating directly with service providers regarding customers’ transactions/escalations
• Helping Ops managers with liquidity movements and proper liquidity management
• Creating internal and external reports based on transactions data
• Communicating directly with customers on assigned responsibilities and tasks
• Serving as first point of escalation of technical issues following the agreed internal processes
• Communicating internally with other departments, following up on pending issues related to customer's requests
• Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
• Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

• Excellent command of English (C1) is a must – both written and spoken
• Previous experience in either an online payments or financial services environment (e-wallets, banking, online‑processing)
• Experience and understanding of cryptocurrency would be an asset.
• Minimum 2 years experience in Payments / Customer Operations
• Strong communication skills and interpersonal skills
• Good multitasking, prioritization, and organizational skills
• Good attention to details
• Knowledge of Excel, Tableau or Salesforce will be considered an advantage

• Health Insurance
• Multi Sport card subsidised – 10 BGN deducted from salary
• Discretionary Annual Bonus Scheme
• Personal Training allowance
• 25 days annual leave plus bank holidays and an extra day for your birthday
• Extended leave for long service

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

Open Payd Talent Team

To all recruitment agencies:
Open Payd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, Open Payd employees or any other company location. Open Payd is not responsible for any fees related to unsolicited resumes. Open Payd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

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